Technical service adviser

Tews Company Staffing; Orlando (FL); On-site; USD 51,000 - 69,000; Full time

Job summary

Tews Company Staffing in Orlando, FL is seeking a capable equipment support specialist for direct hire. The role provides technical, sales, warranty, parts and product support to dealers and end users, via phone, email, messaging, and on-site visits.

Fully in-office role with a Monday–Friday 8am–5pm schedule. Starting salary of $60,000 based on experience; you will collaborate with Sales, Customer Service, Warehouse, Purchasing, Accounting, IT and manufacturers to resolve issues and streamline

Qualifications

• Provide technical, sales, warranty, parts, and product support via phone, email, messaging, and on-site visits.
• Administer warranty programs including claims, credits, reports, and analysis.
• Coordinate with internal teams to resolve issues and improve processes.
• Maintain expertise across all product lines.

Responsibilities

• Perform equipment setup and attend dealer open houses.
• Manage dealer service programs and manufacturer portals.
• Document service records and updates for product lines.
• Engage with dealers and end users to ensure satisfaction.

Skills

Technical support

Sales support

Warranty administration

Customer service

CRM systems

On-site visits

Dealer support

Problem solving

Tools

CRM software

Warranty claims system

Job description

Direct Hire opportunity working for a leader in the equipment distribution industry!!!Pay: starts at $60,000 based on experienceMonday thru Friday 8am – 5pm scheduleThis is fully in the office just outside of downtown Orlando.Minimum Requirements:Provide technical, sales, warranty, parts, and product support to dealers and end users through phone, email, messaging, and on-site field visits.Administer warranty programs for manufacturers, including claims processing, credits, parts failure analysis, manufacturer reporting & returns and files, and support manufacturer technical and customer service with customer issues via email, phone or dedicated CRM.Partner with Sales, Customer Service, Warehouse, Purchasing, Accounting, IT, and manufacturers to resolve technical issues, improve processes, enhance the dealer experience.Manage dealer service programs, manufacturer portals, documentation, product updates, and service records while maintaining expertise across all product lines.Perform equipment setup and attend various dealer open houses#LI-DS1