Customer Service Manager

Tews Company Staffing; Orlando (FL); On-site; USD 77,000 - 94,000; Full time

Job summary

Tews Company Staffing in Orlando, FL is seeking an experienced sales and customer service leader to drive day-to-day sales for an assigned territory, enhance distributor relationships, and grow revenue. This direct-hire role emphasizes team leadership, forecasting, and cross-functional collaboration to meet profitability targets and customer satisfaction.

The position offers a Monday–Friday, 8am–5pm schedule with a starting pay of $85,000, commensurate with experience.

Qualifications

• Minimum of 5-10 years of experience in customer service or sales support, with at least 3-5 years in supervisory capacity.
• Strong leadership and ability to motivate and develop a team in a fast-paced, customer-focused environment.
• Excellent verbal and written communication skills with the ability to interact professionally with dealers and internal stakeholders.
• Demonstrated ability to manage multiple priorities, deadlines, and competing demands.

Responsibilities

• Build, maintain, and expand relationships with distributors, dealer networks, and channel partners to meet revenue and margin targets.
• Lead day-to-day sales execution for an assigned territory/region; set goals, monitor performance, and drive accountability.
• Create joint business plans with key distributors; develop pipeline, manage renewal/expansion opportunities, and increase share of wallet.
• Own sales forecasting, pipeline management, and reporting; track KPIs and provide regular updates on performance and market trends.
• Partner with internal teams on pricing strategy, promotions, rebate programs, and discounting to support profitability and growth.
• Collaborate with marketing, operations, supply chain, customer service, and finance to ensure product availability, smooth order flow, and high customer satisfaction.
• Maintain deep knowledge of products, competitive landscape, and customer needs; deliver training/support to distributor reps where applicable.

Skills

Customer service

Sales support

Team leadership

Forecasting

Communication

Problem-solving

Job description

Direct Hire opportunity working for a leader in the equipment distribution industry!!!Pay: starts at 85,000 based on experienceMonday thru Friday 8am – 5pm schedule.Minimum Requirements:Minimum of 5-10 years of experience in customer service, sales support, or related roles, with at least 3-5 years in a supervisory or management capacity.Proven ability to lead, motivate, and develop a team in a fast-paced, customer-focused environment.Strong problem-solving, organizational, and decision-making skills.Excellent verbal and written communication skills with the ability to interact professionally with dealers and internal stakeholders.Demonstrated ability to manage multiple priorities, deadlines, and competing demands.Job Description:Build, maintain, and expand relationships with distributors, dealer networks, and channel partners to meet revenue and margin targets.Lead day-to-day sales execution for an assigned territory/region; set goals, monitor performance, and drive accountability.Create joint business plans with key distributors; develop pipeline, manage renewal/expansion opportunities, and increase share of wallet.Own sales forecasting, pipeline management, and reporting; track KPIs and provide regular updates on performance and market trends.Partner with internal teams on pricing strategy, promotions, rebate programs, and discounting to support profitability and growth.Collaborate with marketing, operations, supply chain, customer service, and finance to ensure product availability, smooth order flow, and high customer satisfaction.Maintain deep knowledge of products, competitive landscape, and customer needs; deliver training/support to distributor reps where applicable.