In-Office Technical Service & Warranty Advisor

Tews Company Staffing; Orlando (FL); On-site; USD 51,000 - 69,000; Full time

Job summary

Tews Company Staffing in Orlando, FL is seeking a capable equipment support specialist for direct hire. The role provides technical, sales, warranty, parts and product support to dealers and end users, via phone, email, messaging, and on-site visits.

Fully in-office role with a Monday–Friday 8am–5pm schedule. Starting salary of $60,000 based on experience; you will collaborate with Sales, Customer Service, Warehouse, Purchasing, Accounting, IT and manufacturers to resolve issues and streamline

Qualifications

• Provide technical, sales, warranty, parts, and product support via phone, email, messaging, and on-site visits.
• Administer warranty programs including claims, credits, reports, and analysis.
• Coordinate with internal teams to resolve issues and improve processes.
• Maintain expertise across all product lines.

Responsibilities

• Perform equipment setup and attend dealer open houses.
• Manage dealer service programs and manufacturer portals.
• Document service records and updates for product lines.
• Engage with dealers and end users to ensure satisfaction.

Skills

Technical support

Sales support

Warranty administration

Customer service

CRM systems

On-site visits

Dealer support

Problem solving

Tools

CRM software

Warranty claims system

Job description

Tews Company Staffing in Orlando, FL is seeking a capable equipment support specialist for direct hire. The role provides technical, sales, warranty, parts and product support to dealers and end users, via phone, email, messaging, and on-site visits.

Fully in-office role with a Monday–Friday 8am–5pm schedule. Starting salary of $60,000 based on experience; you will collaborate with Sales, Customer Service, Warehouse, Purchasing, Accounting, IT and manufacturers to resolve issues and streamline