Technical Sales Support Specialist

Synerfac Technical Staffing; Washington; On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Job summary

Synerfac Technical Staffing seeks a Technical Sales Support Specialist for a Hartford County, CT specialty manufacturer. You will respond to inquiries, prepare technically accurate quotations, and support orders, pricing, and delivery details for customers across the U.S., Canada, Mexico and the Caribbean.

This role emphasizes strong data entry, CRM use, and the ability to manage multiple priorities in a fast-paced environment while delivering professional quotes and timely responses.

Qualifications

• 1–2 years of customer service, sales support, administrative, technical quoting or order processing experience.
• Proficiency with Excel, Word, Outlook, Teams and CRM or database systems.
• Strong analytical, communication and problem-solving skills with ability to handle fractions, decimals, weights and measurements.
• Self-motivated, organized professional capable of multitasking and urgency in consultative support.

Responsibilities

• Respond to customer inquiries by phone and email; prepare technical quotations; provide product availability, pricing and delivery information.
• Manage high volume of quote requests; maintain CRM records; coordinate order processing, invoicing and shipping.
• Interpret BOMs, perform calculations, and prepare quotes, contracts and RFP/RFI responses.
• Collaborate with internal departments to deliver exceptional customer service in a fast-paced environment.

Skills

Customer service

Sales support

Technical quoting

Data entry accuracy

Microsoft Office

CRM systems

Analytical thinking

Multitasking

Education

Associate's or Bachelor's degree

Tools

Microsoft Office

CRM systems

Job description

Job Description

Job Description

Technical Sales Support Specialist

Join a growing Hartford County, CT specialty manufacturer known for its roofing attachment solutions and commitment to innovation. Become part of a collaborative team supporting customers across the U.S., Canada, Mexico, and the Caribbean while building a rewarding career in technical sales support.

Pay: $24.00 - $26.00 per hour

Job Duties & Responsibilities

• Respond to customer inquiries by phone and email, prepare accurate technical quotations, process orders, and provide product availability, pricing, and delivery information.
• Manage a high volume of quote requests, maintain accurate CRM records, and coordinate order processing, invoicing, and shipping activities.
• Interpret bills of materials (BOMs), perform basic mathematical calculations, and prepare professional quotes, contracts, and RFP/RFI responses.
• Collaborate with internal departments to deliver exceptional customer service while managing multiple priorities in a fast-paced environment.

Required Skills & Experience

• 1-2 years of customer service, sales support, administrative, technical quoting, or order processing experience with strong data entry accuracy and attention to detail.
• Proficiency with Microsoft Office (Excel, Word, Outlook, Teams), CRM or database systems, and general PC applications.
• Strong analytical, critical thinking, communication, and problem-solving skills with the ability to perform calculations involving fractions, decimals, weights, and measurements.
• Self-motivated, organized professional capable of multitasking, working with urgency, and providing consultative customer support.

Preferred Skills & Experience

• Experience in the construction, roofing, manufacturing, or technical products industry.
• Associate's or Bachelor's degree, or equivalent combination of education and experience.