Technical Sales Support III – Solutions Sales Engineer

West Coast Burkert Contromatic Corp.; Huntersville (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits package

Work-life balance prioritization

Job summary

West Coast Burkert Contromatic Corp. is seeking a Technical Sales Support III – Solutions Sales Engineer in Huntersville, NC. The role involves being a key expert for Burkert's product portfolio, supporting internal teams and customers with technical knowledge.

Responsibilities include managing technical support calls, specifying product fit, and providing post-sales support. Ideal candidates will have 7+ years of relevant experience, excellent communication skills, and proficiency in CAD and SAP.

Qualifications

• 7+ years of customer service or inside experience, preferably in a manufacturing environment.
• Must have a deep understanding of Process Flow and System Integrations.
• Excellent oral, written, presentation, and communication skills.

Responsibilities

• Serve as the initial technical resource for internal sales teams.
• Manage incoming technical support calls.
• Specify product fit for use.

Skills

Customer service experience

Technical knowledge

Communication skills

Organizational skills

Project management

Problem-solving

Education

Bachelor degree in Engineering or equivalent experience

Tools

Windows and Microsoft Office

SAP

CAD or other 3D model systems

Job description

The Technical Sales Support III – Solutions Sales Engineer serves as the go-to expert for Burkert's U.S. product portfolio, supporting both colleagues and customers with technical knowledge. You'll play a key role in specifying the right components for customer applications and ensuring successful integration of Burkert solutions.

RESPONSIBILITIES

• Serve as the initial technical resource for internal sales teams, distributors, and end users
• Manage incoming technical support calls that have been escalated from Technical Sales Support I and II
• Specify product fit for use
• Review new applications and utilize independent judgment to determine the proper equipment to be sold to a customer; crossover competitor's products to Burkert
• Request product variations or forward on to Engineering for customization of products
• Create combinations such as Burkert standard accessories plus sensors, control SOV plus controller, or process valve plus accessory to sell to a customer as an assembly
• Request part numbers, assembly procedures and standards per ID number from Engineering
• Define parts for one-time orders to satisfy immediate or important customer demands from the existing US Portfolio
• Troubleshoot equipment problems and installations generally on the phone with customers
• Training others on product specifications – distributors, customers, and Burkert employees
• Perform discovery calls and go onsite to customers' locations with the ASM to capture and provide insight to technical constraints and needs
• Review, create and analyze CAD drawings
• Assist with the overseeing of Technical Sales Support I and II
• Build and deliver technical presentations, documents and demonstrations
• Provide post‑sales customer support on customer sites as needed
• Project management duties with the ASM and Systemhaus
• Other duties as assigned and required
• This job description indicates the general nature and level of work expected, and is not designed to cover and contain a comprehensive listing of activities, duties or responsibilities required by the employee. The employee may be asked to perform other duties as required

REQUIREMENTS

• 7+ years of customer service or inside experience, preferably in a manufacturing environment
• Bachelor degree in Engineering or equivalent experience preferred
• Proficient in Windows and Microsoft Office
• Proficient in SAP
• Proficient in CAD or other 3D model system
• Must have a deep understanding of Process Flow and System Integrations
• Up to 50% travel to trade shows, customers, distributors
• Strong customer focus and attention to detail
• Organized
• Self‑sufficient
• Strategic and independent thinker
• Day‑to‑day work activities are prioritized appropriately within work routines
• Excellent oral, written, presentation and communication skills
• Strategic communicator
• Full understanding of process and automation
• Knowledge of P&I
• Able to work closely within a team and contribute individually
• Ability to perform fine hand manipulation, such as keyboarding
• Ability to follow safety and process procedures
• Ability to sit performing computer and telephone work for up to 8 hours per day
• Ability to stand, walk, bend, lift up to 50 pounds for up to 5 hours per day

BURKERT CULTURE

Burkert USA Corp is a manufacturing and sales organization, family owned and established in the US in 1984. Burkert employees enjoy an inclusive environment that is open to ideas and innovation for a growing company with opportunities for development. Work‑life balance is considered a priority with a comprehensive benefits package in place to support your personal and professional life.