Technical Sales Support Engineer

Formerra; Colorado; Remote; USD 80,000 - 110,000; Full time

Job summary

A leading company in the plastics and chemical industry seeks a Technical Sales Support Engineer to optimize customer processes and provide technical education. This mid-senior level position involves project management, customer training, and travel up to 75%. Ideal candidates should hold a relevant bachelor’s degree and have over five years of experience. Join Formerra and be part of a dynamic team that values innovation and customer success.

Benefits

Medical Insurance

Vision Insurance

401(k)

Tuition Assistance

Qualifications

• Over five years of experience in technical writing, customer support, research, and project management.
• Strong problem-solving skills with ability to translate customer needs.
• Self-motivated team player with excellent organizational skills.

Responsibilities

• Manage projects related to new applications, product launch, and data analysis.
• Provide training to customers, OEMs, and at industry events.
• Resolve customer complaints and lead process improvement initiatives.

Skills

Problem Solving

Technical Aptitude

Organizational Skills

Education

Bachelor’s Degree in Chemical Engineering

Bachelor’s Degree in Plastics or Polymer Engineering

Job description

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Position Overview

The Senior Application Development Technical Services Lead Engineer is responsible for optimizing customer processes and conditions while providing education to external customers on how to run Formerra materials. Responsibilities include tooling design, flow modeling, troubleshooting customer issues, developing new applications, product launch testing plans, data analysis, and communicating results. Candidates should have over five years of relevant experience, with the ability to interact effectively across functions and globally, both internally and with customers. The role requires handling moderately complex issues, providing leadership or mentorship, and working under general supervision. Up to 75% travel may be required. The ideal candidate will work remotely in Colorado.

Essential Duties and Responsibilities

• Manage projects related to new applications, product launch testing, data analysis, and reporting.
• Collaborate with customers to identify technical specifications.
• Train sales associates on polymers, processing, and design.
• Provide training to customers, OEMs, and at industry events.
• Integrate Formerra products into customer applications across business units.
• Coordinate with suppliers on OEM material and market needs.
• Prepare documentation and specifications for products and services.
• Resolve customer complaints and issues successfully.
• Lead process improvement initiatives at key customers.

Required Knowledge, Skills, and Attributes

• Strong problem-solving skills to translate customer needs into solutions.
• Technical aptitude with broad knowledge of materials and processing.
• Self-motivated team player with excellent organizational skills.
• Willingness to travel up to 75%.

Education and Experience

• Bachelor’s Degree in Chemical Engineering, Plastics or Polymer Engineering, or related field.
• At least 5 years of experience in technical writing, customer support, research, and project management.

Formerra is an equal opportunity employer. All qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: Engineering, Sales, Manufacturing
• Industries: Plastics, Chemical, Paint, Coating, and Adhesive Manufacturing

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Inferred benefits include medical insurance, vision insurance, 401(k), and tuition assistance.