Product Support Engineer Level 2

Leybold; Denver (CO); Remote; USD 69,000 - 91,000; Full time

Job summary

A leading company in the machinery manufacturing sector is seeking a Product Support Engineer Level 2 to provide technical expertise and support for product applications in the Americas. This role involves training customers, supporting installations, and developing strong relationships with sales teams. The ideal candidate will have a B.S. in a technical field and 3-5 years of relevant experience, along with strong communication and critical thinking skills.

Benefits

Learning opportunities

Global job prospects

Technical training

High safety standards

Competitive compensation

Qualifications

• 3-5 years in technical product support or field service in vacuum industry.
• Strong application experience with MS Office.
• Excellent communication skills.

Responsibilities

• Support product installations, startup, and qualifications at customer sites.
• Train customers and sales channels on product applications.
• Provide technical support and consulting for product questions.

Skills

Communication

Critical Thinking

Attention to Detail

Team Adaptability

Self-Motivation

Customer Focus

MS Office Skills

Education

B.S. in a technical field

Job description

Join to apply for the Product Support Engineer Level 2 role at Leybold.

Our solutions are a key part of various industries including electronics, medical research, renewable energy, food production, and infrastructure. Working with us means engaging with the latest technologies and innovative, sustainable solutions.

Mission/Purpose Of The Job

This role supports sales products through technical expertise in the Americas, serving as a resource for product selection, configuration, and application suitability, and developing strong relationships with sales and technical teams.

Main Responsibilities

• Support product installations, startup, and qualifications at customer sites.
• Train customers and sales channels on product applications.
• Provide technical support and consulting for product questions.
• Recommend vacuum equipment for applications.
• Prepare and deliver product presentations.
• Perform vacuum and related calculations using appropriate tools.
• Develop application knowledge and contribute to the Knowledge Warehouse.
• Support regional marketing and manage customer complaints and warranty claims.
• Perform other duties as assigned.

Scope Of The Job

• Geographical scope: Domestic
• Interaction skills: required for internal and external engagement
• Work pattern: planning, prioritizing, and coordinating tasks
• Financial responsibility: none specified
• Other scope details: includes service to various functions, no direct reports.

Physical Demands And Work Environment

Exposed to mechanical parts, outdoor weather, fumes, airborne particles, and occasionally to heights, chemicals, electrical risks, and vibration. The environment is often loud. Requires sitting, standing, walking, climbing, typing, lifting up to 25 pounds, and frequent computer use. Travel up to 50%, including overnight stays. Position is remote with occasional lab/office days.

Skills/Knowledge/Experience

• B.S. in a technical field preferred.
• 3-5 years in technical product support or field service in vacuum industry.
• Excellent communication, MS Office skills, customer focus, critical thinking, attention to detail, team adaptability, and self-motivation.

Other Requirements

• Strong application experience with MS Office.
• Excellent communication skills.

In Return We Offer You

• Culture of openness to change and feedback.
• Learning opportunities, global job prospects, technical training.
• High safety standards.
• Competitive compensation.

Compensation

Starting salary varies by location, typically $69,547 - $90,006 in Colorado. Salary depends on qualifications.

Location-Based Pay Range: $69,547 - $90,006 in Colorado.

LEYBOLD USA INC is an Equal Opportunity Employer – M/F/Disabled/Veteran.

Diversity and Inclusion

We value diverse perspectives and foster an inclusive culture, believing that diversity fuels innovation and a shared sense of purpose.

Additional Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology
• Industry: Machinery Manufacturing