Primary Support Engineer, PeopleSoft FSCM

Support Revolution; Austin (TX); Remote; USD 100,000 - 130,000; Full time

Job summary

Join Support Revolution as a Primary Support Engineer for PeopleSoft FSCM, where you will play a crucial role in ensuring system integrity and providing expert support remotely in Texas. Your extensive experience and technical knowledge will be essential in maintaining performance and reliability for our clients while you contribute to a more cost-effective software support environment.

Benefits

Medical, Dental, and Vision coverage

401K retirement savings plan

Length of Service Awards

Remote Working Model

Employee Assistance Program

Employee Development training opportunities

Perkbox Perks

Qualifications

• 10+ years of PeopleSoft FSCM experience.
• Extensive technical and/or functional experience with PeopleSoft.
• Strong written and verbal communication skills.

Responsibilities

• Ensure the integrity, reliability, and performance of PeopleSoft applications.
• Troubleshoot and resolve customer issues in accordance with SLAs.
• Collaborate effectively with cross-functional teams.

Skills

Analytical Skills

Problem-Solving

Communication Skills

Technical Knowledge

Job description

Primary Support Engineer, PeopleSoft FSCM

Primary Support Engineer, PeopleSoft FSCM

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Hiring Oracle, SAP, and PeopleSoft Consultants

We have an exciting opportunity for an experienced Primary Support Engineer, PeopleSoft FSCM professional to join our growing international Delivery Team!

About the role:

As a Primary Support Engineer, PeopleSoft FSCM, you will play a key role in ensuring the integrity, reliability, and performance of PeopleSoft applications for our clients. You’ll be responsible for troubleshooting, problem-solving, and providing expert support, ensuring prompt and effective solutions.

This is a fully remote position, offering flexibility to work from anywhere within the United States.

What you’ll be doing:

As a Primary Support Engineer, PeopleSoft FSCM, you will:

• Provide in-depth knowledge of PeopleSoft FSCM across multiple releases and industries
• Provide PeopleSoft-specific configuration knowledge across releases and modules
• Collaborate effectively with cross-functional teams of varying experience levels
• Address problems of diverse scope where analysis of data requires evaluation of identifiable factors
• Utilize good judgment in selecting methods and techniques for providing quality support to our clients
• Take ownership of resolving customer issues in accordance with service level agreements (SLAs), balancing speed and quality
• Act as a cross-functional team member to resolve cases.

What we’re looking for:

To be successful in this role, you should have:

• 10+ years PeopleSoft FSCM experience
• Extensive technical and/or functional experience with PeopleSoft
• Knowledge of localizations, architecture, implementation and key functionality within the PeopleSoft application
• Excellent analytical and critical thinking skills
• The ability to successfully engage in multiple initiatives concurrently
• The ability to work on significant and unique issues where analysis of situations, data or requires an evaluation of the unknown and unfamiliar
• A proactive, hands-on approach with a team-player mindset
• Strong written and verbal communication skills
• A self-starter mentality with a detail-oriented and results-driven work ethic

Our hiring process is designed to be efficient and transparent. Here’s what to expect:

• Screening Call – A friendly chat with our Talent Acquisition team to get to know you and discuss the role
• Hiring Manager Interview – Your chance to showcase your skills, experience, and ask us any questions about the role and team
• Team Interview – Get to meet with other team members, dive into the exciting projects you’ll be working on, and experience the collaborative energy that drives our success!
• Final HR Interview – A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps.

Salary and Benefits:

We offer a competitive salary and a comprehensive benefits package, including:

• Medical, Dental, and Vision coverage
• 401K retirement savings plan
• Length of Service Awards, including additional annual leave, bonuses, and paid sabbaticals
• Remote Working Model – Work in a way that suits your lifestyle and enhances your productivity
• Employee Assistance Program (EAP) – 24/7 confidential support and counselling services
• Employee Development – A personalized competency framework with training opportunities to advance your career
• Perkbox Perks – Exclusive discounts, cashback, and rewards, plus monthly Flexi Points to spend as you choose

About Support Revolution:

At Support Revolution, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering superior service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth.

If you’re ready to be part of a fast-growing, forward-thinking company, join us and be part of the revolution!

(Note: Support Revolution does not accept unsolicited CVs from agencies.)

By submitting your application, you consent to Support Revolution processing your personal data in accordance with our privacy policy, and for the purpose of recruitment for current and future roles. You can withdraw consent at any time.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting and Supply Chain

• Industries

  IT Services and IT Consulting

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