Associate Linux Support Engineer

Canonical; Delhi Township (ND); Remote; USD 60,000 - 90,000; Full time

Job summary

Canonical is looking for an Associate Linux Support Engineer to provide exceptional technical support for Ubuntu and open-source products. This remote position involves troubleshooting Linux issues, working collaboratively with colleagues, and ensuring customer satisfaction. Candidates should possess strong communication skills and a degree in a technical field. A commitment to continual learning in a dynamic environment is essential. Canonical values diversity and offers a distributed work environment with opportunities for personal development.

Benefits

Distributed work environment with biannual in-person team sprints

USD 2,000 annual personal development budget

Annual pay review

Recognition rewards

Paid holiday leave, maternity, and paternity leave

Employee Assistance Programme

Opportunities for travel and relocation

Qualifications

• Experience with Linux troubleshooting including logs and configuration edits.
• Proven track record of exceeding expectations in a customer-facing role.
• Excellent English communication skills, adaptable, and quick learner.

Responsibilities

• Provide technical support for Ubuntu and open-source products.
• Handle support cases, ensuring customer satisfaction.
• Create and maintain knowledge base articles.

Skills

Linux troubleshooting

Communication

Networking concepts

Programming fundamentals

Virtualization/Cloud computing

Education

Degree in a technical field (Computer Science, MIS, Electrical Engineering)

Strong academic record from high school and university

Tools

KVM

VirtualBox

VMWare

Job description

Join to apply for the Associate Linux Support Engineer role at Canonical.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders worldwide. The company embraces a distributed collaboration model, with over 1100 colleagues across more than 75 countries, and few office-based roles. Teams meet a few times annually in various international locations to align on strategy and execution.

We are hiring an Associate Support Engineer to support customers leveraging Ubuntu and open source products. This role offers an opportunity for a hands-on engineer eager to learn, passionate about Linux and open source technologies, to work with industry experts at Canonical.

Our support team handles complex technical problems, including cloud environments, desktop and server issues, Linux kernel crashes, OS configuration, and root cause analysis, providing expert support and customer satisfaction. You will be responsible for delivering excellent technical support across the full stack—cloud, desktop, and IoT—owning your cases from problem qualification to resolution, and collaborating with colleagues or senior engineers as needed. This is a remote role.

Location: This is a globally remote role.

The role entails

• Providing technical support from your home office for employees.
• Owning new cases via phone, email, and web.
• Acting as an internal customer advocate, ensuring timely updates.
• Handling support cases according to SLA and ensuring high customer satisfaction.
• Creating and maintaining knowledge base articles.
• Drafting technical notices for communication.
• Prioritizing tasks effectively.
• Continuously learning about our products and services.
• Understanding Ubuntu development to set correct customer expectations.
• Maintaining communication with the team, locally and remotely.
• Suggesting improvements to service quality.
• Participating in weekend rotation support.

What we are looking for in you

• Strong academic record from high school and university.
• Degree in a technical field or a compelling alternative narrative (preferably Computer Science, MIS, Electrical Engineering, etc.).
• Confidence in communication, feedback exchange, and idea sharing.
• Proven track record of exceeding expectations.
• Experience with Linux troubleshooting (logs, configuration edits).
• Knowledge or experience in at least two of:
• Linux server administration
• Programming fundamentals (bash, Perl, Ruby, JavaScript, C/C++, Go)
• Networking concepts
• Virtualization/Cloud computing
• Quick learner, adaptable, able to handle customer-facing pressure.
• Excellent English communication skills.
• Respectful of diversity, polite, and effective in multicultural environments.
• Results-driven with personal commitment.
• Willing to travel internationally twice a year for up to two weeks.

Note: A background check will be conducted.

Nice-to-have skills

• Experience with virtualized environments (KVM, VirtualBox, VMWare).
• Experience with open-source desktop technologies.
• Active contribution to open-source projects or forums.

What we offer colleagues

• Distributed work environment with biannual in-person team sprints.
• USD 2,000 annual personal development budget.
• Annual pay review.
• Recognition rewards.
• Paid holiday leave, maternity, and paternity leave.
• Employee Assistance Programme.
• Opportunities for travel and relocation.

About Canonical

Canonical is a pioneering open source tech firm, publisher of Ubuntu, shaping the future of software. We hire globally, value excellence, and support remote work since 2004. Working here challenges you to think differently and grow professionally.

Canonical is an equal opportunity employer

We value diversity and provide fair consideration to all applicants regardless of background or identity.