Product Support Engineer Level 2

Leybold; Fort Worth (TX); Remote; USD 69,000 - 91,000; Full time

Job summary

A leading company in the machinery manufacturing industry is seeking a Product Support Engineer Level 2. This role focuses on providing technical expertise and support for product installations and customer training, ensuring optimal application of Leybold products. The position requires excellent communication skills and a strong technical background, with opportunities for growth and learning in a dynamic environment.

Benefits

Learning opportunities

Global job prospects

Technical training

High workplace safety standards

Qualifications

• 3-5 years in technical product support or field service in the vacuum industry.

Responsibilities

• Support product installations and train customers on Leybold products.
• Provide technical support for product-related questions.
• Prepare and deliver product presentations.

Skills

Communication

Critical Thinking

Detail-Oriented

Adaptability

Self-Motivated

Education

B.S. in a technical discipline

Tools

MS Office

Job description

Join to apply for the Product Support Engineer Level 2 role at Leybold.

Our solutions are a key part of industries such as electronics, medical research, renewable energy, food production, and infrastructure. Working with us means engaging with the latest technologies and innovative, sustainable solutions.

Join us on our journey for a better tomorrow.

Mission/Purpose of the Job

This role supports new and after-market sales products through technical and application expertise in the Americas. It acts as a resource for regional sales channels regarding product selection, configuration, and application suitability. The position involves collaborating with the technical sales development team and high vacuum, industrial, and service teams.

Main Responsibilities

1. Support product installations, startup assistance, and qualifications at customer sites during testing phases.
2. Train customers on the proper application of Leybold products.
3. Train sales channels and support functions on product selection for process applications.
4. Provide consulting, application, and technical support for product-related questions.
5. Recommend vacuum equipment for known applications.
6. Prepare and deliver product presentations.
7. Perform vacuum calculations and related analyses using appropriate tools.
8. Develop application knowledge of Leybold products in various market segments.
9. Contribute new application information to the Knowledge Warehouse.
10. Assist regional marketing with new product launches.
11. Handle customer complaints and support warranty decisions via the CCM system.
12. Perform other duties as assigned.

Scope of the Job

• Geographical scope: Domestic
• Interaction skills: required for effective communication with internal and external stakeholders
• Factors impacting the role: internal and external influences
• Work cycle: planning, prioritization, and coordination
• Performance measures: budget/revenue responsibilities and non-financial scope

Physical Demands and Work Environment

Regular exposure to mechanical parts, outdoor weather, fumes, airborne particles, and occasional high, precarious places, chemicals, electrical hazards, and vibrations. The noise level is usually loud. The role involves sitting, standing, walking, climbing, typing, lifting up to 25 pounds, and frequent computer use. Travel up to 50% is required, often overnight or for multiple days. The position is primarily remote with some days in the lab or office.

Skills, Knowledge, and Experience

• B.S. in a technical discipline preferred.
• 3-5 years in technical product support or field service in the vacuum industry.
• Excellent communication skills, proficiency with MS Office, customer-focused, critical thinking, detail-oriented, adaptable, and self-motivated.

Other Requirements

• Strong application experience with MS Office.
• Excellent communication skills.

What We Offer

• A culture open to change and feedback.
• Learning opportunities, global job prospects, and technical training.
• High workplace safety standards.
• Competitive compensation, with location-based salary ranges.

Location-Based Pay Range

$69,547 - $90,006 in Colorado.

LEYBOLD USA INC is an Equal Opportunity Employer – M/F/Disabled/Veteran.

Additional Information

Diversity and inclusion are valued. We foster a culture of innovation through diverse perspectives.

Employment Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology
• Industry: Machinery Manufacturing