Technical Sales Specialist

HITACHI ENERGY CZECH REPUBLIC S.R.O.; United States; Hybrid; USD 100,000 - 137,000; Full time

Job summary

HITACHI HIGH-TECH AMERICA, INC. is seeking a Technical Sales Specialist to drive revenue for assigned accounts and deliver technical support across multiple product lines. The role emphasizes field demonstrations, applications studies, and collaboration with engineering to meet customer needs.

The position requires strong relationship-building with executives, proactive account management, and the ability to forecast and meet budgets while leveraging Salesforce for daily account activities.

Responsibilities

• Develop and implement sales strategies to achieve growth and introduce new products.
• Document and report customer requirements from meetings.
• Grow relationships at management and executive levels of strategic accounts.
• Represent the company to customers and vice versa.
• Attend account meetings and present how technology meets customer needs.
• Coordinate and drive actions within HTA to secure sales and resolve issues.
• Accurately forecast and achieve budget objectives.
• Utilize Salesforce.com daily for accounts, calls, quotes, leads, and expenses.
• Analyze customer samples for sales opportunities and document findings in cloud-based systems.
• Provide internal staff and customers with technical support and application assistance.
• Visit prospective customers with sales staff in other regions to support sales.
• Visit existing customers to resolve applications or calibration issues.
• Demonstrate instrument demonstrations to customers in support of system sales.
• Provide technical information to sales staff to respond to customer questions.
• Work with applications engineers to generate technical data for advertising and publications.
• Develop product presentations and marketing collaterals for the product line.
• Review and edit marketing documents for technical accuracy.
• Deliver compelling product presentations.
• Exhibit leadership with a positive attitude toward employees and customers.
• Maintain professionalism and policy compliance.

Job description

Location: Remote - Texas, United States

Company Name: HITACHI HIGH-TECH AMERICA, INC.

Profession (Job Category): Sales, Marketing & Product Management

Job Schedule: Full time

Remote: Yes

POSITION TITLE: Technical Sales Specialist

DIVISION NAME: Environmental Business Division (EBD)

REPORTS TO: Senior Sales Manager, US and Latam

POSITION STATUS: Full-Time

WORK LOCATION: Dallas, TX (DLS)

WORK STYLE DESIGNATION: Hybrid (+50% Remote)

WORK STYLE REQUIREMENT: Remote 80% / Onsite 20%

FLSA STATUS: Exempt

TRAVEL REQUIRED: 50%

EXPECTED PAY RANGE: $99,607.94 - $136,960.92 Annually

POSITION SUMMARY

The Technical Sales Specialist is responsible for every aspect of achieving revenue and earnings targets for their assigned sales accounts. This includes sales forecasting, planning, and developing strategies for future business. Management of accounts includes oversight of sales, service, and technical support for all product lines. The Technical Sales Specialist uses leadership skills to build strong, long-lasting customer relationships. The Technical Sales Specilalist is responsible for providing their own technical product support for their territory, occasionally supporting other regions. Specific technical product support responsibilities include performing instrument demonstrations, applications studies and reporting, pre/post-sales support, and technical seminars. The primary products include Benchtop XRF (BTXRF), Coating Thickness XRF (CTXRF), Contact Gauges (CG), Handheld XRF (HHXRF), Liquid Chromatography (LC), Spectrophotometry (UV-Vis/NIR, FL), Handheld LIBS (HHLIBS), Stationary OES (sOES), and Mobile OES (mOES). Communication with customers, factory engineers, and vendors to ensure effective support of the company's product lines is critical.

PRIMARY RESPONSIBILITIES

• Develop and implement sales strategies to achieve sales growth and introduce new products. {E}
• Effectively document and report back on customer requirements and information obtained during meetings with customers. {E}
• Grow and maintain relationships at the management and executive levels that are of strategic importance to the company. {E}
• Represent the company to the customer and vice versa. {E}
• Attend account meetings where you will provide information on technology and present/demonstrate how the technology will meet their customer's needs. {E}
• Within HTA, coordinate and drive the necessary communication and actions to secure sales and/or solve all customer-related difficulties. {E}
• Accurately forecast and achieve budget objectives. {E}
• Utilize SalesForce.com daily by keeping records of accounts, calls, quotes, leads, and expense reports in a timely manner. {E}
• Analyze customer samples for sales opportunities and technical support, and document findings using application reports that are stored in agreed cloud-based systems. {E}
• Assist internal staff and customers with technical support and application issues. {E}
• Visit prospective customers with sales staff in other regions to support sales efforts. {E}
• Visit existing customers to resolve applications- or calibration-related issues. {E}
• Perform instrument demonstrations to customers in support of system sales. {E}
• Provide sales staff with technical information in order to help them respond to customer issues and questions. {E}
• Work with applications engineers to generate technical data for advertising, proof statements, journal publications and other types of documentation. {E}
• Develop product presentation materials and marketing collaterals for the appropriate product line. {E}
• Review and edit marketing documents and other written documents/reports for technical accuracy. {E}
• Deliver compelling product presentations. {E}
• Exhibit leadership by projecting a positive attitude to all employees and customers. {E}
• Portray professionalism and pride in appearance while conforming to policy. {E}
• Comply and adhere to company policies. {E}
• Other assigned tasks or duties. {E}

NOTE: Indicate functions following each responsibility/requirement description KEY: {E} Essential Functions {NE} Non-Essential Functions(" Essential Functions" are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.)