Technical Sales Specialist

Johnson & Johnson; Santa Clara (CA); Remote; USD 89,000 - 144,000; Full time

Job summary

Join an innovative team revolutionizing MedTech surgery! As a Technical Sales Specialist, you'll leverage your expertise in connected devices to support sales efforts and enhance patient care. This role offers the opportunity to work with cutting-edge technologies and collaborate with cross-functional teams to ensure client satisfaction. If you're passionate about improving healthcare solutions and have a knack for technical sales, this fully remote position is perfect for you. Embrace the chance to make a real impact in the medical field while enjoying a competitive salary and comprehensive benefits.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Flexible Work Hours

Performance Bonus

Employee Discounts

Work-Life Balance Programs

Professional Development Opportunities

Qualifications

• 2+ years in Medtech or healthcare sales with technical experience.
• Strong understanding of connected medical devices and software.

Responsibilities

• Provide technical support during the sales cycle to enhance customer satisfaction.
• Collaborate with sales teams to present technical information effectively.

Skills

Medtech Sales

Technical Support

Communication Skills

Problem-Solving

Negotiation Skills

Education

Bachelor's Degree in Engineering

Advanced Degree

Tools

CRM Software

Sales Analytics Tools

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Sales Enablement

Job Sub Function:

Sales Strategy

Job Category:

Professional

All Job Posting Locations:

Santa Clara, California, United States of America

Job Description:

About Surgery

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of MedTech surgery? Ready to join a team that’s reimagining how we heal? Our MedTech Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech.

We are searching for the best talent for a Technical Sales Specialist position. This position is Fully Remote.

Job Description:

We are seeking a dynamic and self-motivated Technical Sales Specialist to join our sales team. The ideal candidate will have a strong understanding of connected devices, software, cloud, and how to sell connected devices with associated software into hospitals. This person will be responsible for providing technical support to sales representatives and customers, communicating our connected medical devices and software and their IT specs, answering technical questions that arise from customers, and coordinating with relevant JJMT teams to fill in IT/IS questionnaires that come from customers and answer customer questions related to those questionnaires.

The role will focus on North America sales but will also support APAC as needed and will coordinate closely with the EMEA team to ensure that processes followed are globally consistent.

You will be responsible for:

• Offer rapid, knowledgeable responses to customer technical inquiries during the sales cycle, showcasing problem-solving abilities and in-depth product expertise.
• Collaborate with Regional Sales Managers and Account Managers to support their sales motion with customers by partnering with them for presentations and Q&A with customer stakeholders that have any questions about connectivity in the device and/or software
• Seek, analyze, and act on customer feedback, liaising with service, engineering and research teams to answer and review IT/IS questionnaires and provide feedback to product as needed based on customer feedback
• Serve as a subject matter expert, aiding team members in reducing customer escalations and contributing to cost containment through expert guidance.
• Work closely with cross-functional teams, including Professional Education, Customer Success, R&D, and Clinical Engineering, to foster client satisfaction and encourage repeat business.
• Ensure customer feedback during the sales process is quickly and accurately communicated to the appropriate internal teams, expediting resolutions.
• Remain informed of industry advancements, evidencing a commitment to continuous professional development and market leadership.

Qualifications / Requirements:

Education:

• Bachelor’s degree in engineering or a related domain. Advanced degree preferred
  

Required:

• Minimum of 2+ experience in Medtech, healthcare sales, SaaS, or technical roles.
• Demonstrated experience in medical technology or technical roles, with a focus on robotics or connected medical devices.
• Proficiency in the understanding of robotics, human physiology, and medical equipment, with the ability to apply this knowledge in a sales context.
• Excellent communication and presentation skills, capable of explaining complex technical information in an easily understandable format.
• Strong negotiation skills and business acumen, with a proven track record in a competitive sales environment.
• Flexibility for extensive travel (up to 50%) to meet with clients and attend events.
• Proficient in the use of CRM software and sales analytics tools to track client interactions and sales progress.

Preferred Skills & Experience:

• Experience with connected medical devices and their use in OR’s
• Experience selling connected devices into hospitals
• Knowledge of articulating cloud-based infrastructures, EHR interfaces, network diagrams & data flows
• Knowledge of software architectures to protect PHI, data encryption, and data de-identification
• Knowledge of hospital network connectivity and cybersecurity protection protocols
• Experience with navigating hospital data security questionnaires and managing relevant stakeholders

Other Requirements:

• Ability to travel (up to 50%) to meet with clients and attend events.
  

The anticipated base pay range for this position is $89,000 - $143,750

California Bay Area - The anticipated base pay range for this position is $103,000 - $165,600

This is a remote role available in all states within the United States. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location to apply.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Employees are eligible for the following time off benefits:

• Vacation – up to 120 hours per calendar year
• Sick time - up to 40 hours per calendar year
• Holiday pay, including Floating Holidays – up to 13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
  

Additional information can be found through the link below.

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits

This job posting is anticipated to close on 3/17/25. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ([e-mail]) or contact AskGS to be directed to your accommodation resource.

• #RAD-CM
• #Li-Remote

The anticipated base pay range for this position is :

The anticipated base pay range for this position is $89,000 - $143,750

Additional Description for Pay Transparency:

California Bay Area - The anticipated base pay range for this position is $103,000 - $165,600