Technical Sales & Service Account Manager

IDEX; Delran Township (NJ); On-site; USD 69,200 - 103,800; Full time

Benefits offered by this job

Health benefits

401(k) retirement savings with company

PTO

Job summary

IDEX is seeking a Service Account Manager to boost customer satisfaction, provide technical support, and drive order generation across the America region. Based in the central belt, you will build client relationships, manage contracts, and convert leads into revenue.

You will collaborate with sales support and systems sales teams, use ERP/CRM tools, and travel regularly to client sites. A technical degree and 2–4 years in technical sales are preferred.

Qualifications

• A technical post-secondary or equivalent degree is preferred.
• 2-4 years of related experience with a proven customer service track record in a technical sales environment.
• Prior experience in a manufacturing environment is desired.
• Experience using ERP and CRM is an asset.

Responsibilities

• Execute a sales strategy to proactively sell Matcon products, gain repeat sales of all products and spares and offer service capabilities.
• Develop relationships with key account holders within the territory to increase the level of customer service and satisfaction.
• Proactively seek and progress opportunities using the CRM tools provided (Dynamics).
• Understand market pricing and manage price.
• Liaise closely with internal stakeholders to ensure continuity of the sales process.
• Submit detailed sales visit reports to communicate customer, market and industry intel to the wider business.
• Manage service contract management to aid revenue generation and renewal.
• Convert leads into sales.
• Track orders region by region.
• Introduce new service agreements.
• Provide or arrange technical support for client issues.
• Provide regular client training to ensure ‘best practice’ regarding operation and maintenance is observed.
• Provide group level presentations at both operator and management level.

Skills

Live and work in US

Organised

Independent

Sociable

Persuasive

Customer-centric

Travel willingness

Clean driving licence

Challenge seeker

Education

Technical post-secondary degree

2-4 years customer service in technical sales

Tools

ERP

CRM (Dynamics)

Job description

IDEX is seeking a Service Account Manager to boost customer satisfaction, provide technical support, and drive order generation across the America region. Based in the central belt, you will build client relationships, manage contracts, and convert leads into revenue.

You will collaborate with sales support and systems sales teams, use ERP/CRM tools, and travel regularly to client sites. A technical degree and 2–4 years in technical sales are preferred.