Technical Sales & Quoting Specialist — Customer Success

Obsidian-Solutions-Group; Fredericksburg (VA); On-site; USD 85,000 - 115,000; Full time

Job summary

Obsidian Solutions Group LLC is seeking a Technical Sales, Quoting & Customer Service Specialist to support customers from initial outreach and RFQ through production, delivery, and follow-on work. This role serves as the primary contact and coordinates with engineering, production, quality, and shipping to ensure smooth communication and customer satisfaction.

The position blends business development, technical quoting, account management, and customer service.

Qualifications

• Experience in technical sales, business development, customer service, manufacturing quoting, or related roles.
• Ability and willingness to conduct outbound prospecting and develop new customer relationships.
• Strong professional communication skills by phone, email, video conference, and in person.
• Ability to manage customer relationships while coordinating with multiple internal departments.
• Ability to understand customer needs and translate them into a clearly defined manufacturing scope.
• Ability to read basic engineering drawings, dimensions, tolerances, and manufacturing specifications.
• Strong math, computer, spreadsheet, and data-entry skills.
• Excellent organization, follow-through, responsiveness, and attention to detail.
• Ability to manage multiple customers, quotations, orders, and active opportunities simultaneously.
• Ability to recognize technical or commercial issues that require escalation.

Responsibilities

• Identify and pursue new customers and manufacturing opportunities.
• Conduct outbound prospecting through phone, email, professional networks, industry contacts, and other approved channels.
• Respond quickly to inbound leads and qualify opportunities based on technical fit, timing, volume, and customer requirements.
• Develop relationships with engineers, buyers, program managers, supply-chain personnel, and other customer stakeholders.
• Learn customer requirements and recommend appropriate manufacturing processes and services.
• Follow up consistently on open quotations, inactive accounts, and previously postponed or lost opportunities.
• Manage opportunities from initial contact through quotation, negotiation, purchase order, and production handoff.
• Grow existing accounts by identifying additional parts, programs, and manufacturing needs.
• Coordinate customer calls, facility tours, sample builds, capability presentations, and technical discussions.
• Maintain an accurate sales pipeline and provide updates on opportunities, expected awards, and customer activity.
• Work toward established goals for new customer development, quote conversion, customer retention, and revenue growth.
• Represent the company professionally at customer meetings, trade shows, and industry events as needed.

Skills

Technical sales

Business development

Customer service

Quoting / cost estimation

Account management

Cross-functional coordination

Reading engineering drawings

Tools

CRM

ERP

MRP

CAD file formats (STEP, STL, SolidWorks)

Job description

Obsidian Solutions Group LLC is seeking a Technical Sales, Quoting & Customer Service Specialist to support customers from initial outreach and RFQ through production, delivery, and follow-on work. This role serves as the primary contact and coordinates with engineering, production, quality, and shipping to ensure smooth communication and customer satisfaction.

The position blends business development, technical quoting, account management, and customer service.