Technical Sales Ops Pro – Customer Growth & Solutions

Airmar Technology Corporation; Milford (NH); In loco; USD 55.000 - 85.000; Tempo pieno

Descrizione del lavoro

Airmar Technology Corporation seeks a Sales Operations Specialist to support and grow customer relationships. You will be the primary contact for technical and commercial inquiries, coordinate with Production Planning, Purchasing, Quality, and Engineering, and ensure timely solutions while leveraging ultrasonic technology.

The role requires strong customer service and sales skills, technical aptitude, and the ability to work across international teams.

Competenze

• Bachelor’s degree or technical associate degree or equivalent
• Minimum of two years of customer service, account management, inside sales, or related experience.
• Experience in technical, manufacturing, or B2B environment preferred.
• Experience with ERP/MRP systems and CRM platforms preferred.
• Background in acoustics, electrical, or mechanical engineering is a plus.

Mansioni

• Serve as central point of contact for customers’ technical and non-technical support needs.
• Manage day-to-day requests for assigned accounts via email, phone, meetings.
• Develop and grow customer accounts while delivering excellent service and supporting profitable growth.
• Advocate for customers and propose process improvements to improve retention.
• Process orders, prepare price quotes, and obtain customer forecasts.
• Provide sales support to outside reps, OEMs, and distributors.
• Communicate pricing, policy, product, and order-status updates to customers.
• Identify new business opportunities via inquiries, trade shows, and contacts.
• Monitor and analyze customer product usage through monthly sales reporting.
• Collaborate with internal teams to meet customer requirements on schedule.
• Participate in SIOP meetings to support cross-functional planning.
• Track industry trends and competitor activity to drive growth.
• Travel to customer locations and trade shows as needed.

Conoscenze

Excellent communication

Customer service

Cross-functional collaboration

Organizational skills

Analytical thinking

Problem-solving

Formazione

Bachelor’s degree or technical associate degree

Strumenti

ERP/MRP systems

CRM platforms

Microsoft Office

Descrizione del lavoro

Airmar Technology Corporation seeks a Sales Operations Specialist to support and grow customer relationships. You will be the primary contact for technical and commercial inquiries, coordinate with Production Planning, Purchasing, Quality, and Engineering, and ensure timely solutions while leveraging ultrasonic technology.

The role requires strong customer service and sales skills, technical aptitude, and the ability to work across international teams.