Technical Support Specialist

FLIR Systems, Inc.; Hudson (NH); On-site; USD 55,000 - 75,000; Full time

Job summary

Teledyne Technologies Incorporated is seeking a Product Support Specialist in Hudson, NH to support Raymarine Technical Support. You'll field escalated calls, manage CRM cases, and deliver in-person training across the Americas, acting as a key liaison between customers and engineering.

Ideal candidates have electronics know-how, strong troubleshooting ability, and comfort with CRM/VOIP tools. Travel up to 30% and a background in SAAS or marine tech is a plus; HS diploma required with university

Qualifications

• Electronics technical know-how; marine industry a plus.
• Technical troubleshooting background in a technology company.
• Strong analytical and problem-solving skills.
• Self-starter, team player, adaptable in ambiguous scenarios.
• Windows OS experience (Office, Teams).
• CRM & VOIP experience (Salesforce, HubSpot, Aircall, Nice InContact).
• Remote customer support experience (AnyDesk).
• Willingness to travel up to ~30% annually.
• Familiarity with leveraging AI tools.

Responsibilities

• Take escalated support calls and resolve with clear communication for Raymarine and FLIR Maritime products.
• Manage CRM cases with high volume and rapid response expectations.
• Perform in-person training and limited field service work.
• Coordinate with in-house and field service for after-sales support lifecycle.
• Provide real-world feedback to engineering for product improvements.
• Develop into SME across product ranges.
• Handle additional duties as assigned.

Skills

Electronics know-how

Technical troubleshooting

Analytical skills

Self-starter / team player

Windows OS

CRM & VOIP experience

Remote support experience

Travel up to 30%

AI tools familiarity

Education

HS Diploma or GED

University degree preferred

Tools

Salesforce

HubSpot

Aircall

Nice InContact

AnyDesk

Job description

Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Summary

The Product Support Specialist role for the US Raymarine Technical Support department is mainly responsible for fielding calls, CRM cases, and providing in-person support and training throughout the Americas’ region of the world. This role is integral to how Raymarine operates its business and is about building relationships, solving complex challenges, and ensuring customers worldwide can rely on our innovative technology. You will work in the Hudson, NH office, in our top-tier support group, solving the problems escalated from the Americas’ region. You will act as the last line of defense for a wide range of business and end customers. A background in technical product support, the marine industry, and/or supporting SAAS is preferred.

Primary Duties & Responsibilities

• Taking escalated support phone calls and resolving appropriately with clear and professional communication Raymarine and FLIR Maritime thermal products, specifically
• Managing CRM cases with high volume and rapid response time expectations
• Performing in-person training and limited field service work
• Work closely with in-house and field service to manage the customer support after-sales lifecycle
• Provide real-world feedback to engineering teams, enabling enhanced product improvements
• Develop into a subject matter expert (SME) across all product ranges
• Additional assigned duties

Job Qualifications

• Electronics technical know-how, marine industry a plus
• Technical troubleshooting background, preferably in a technology company
• Strong analytical and problem-solving skills
• A self-starter, team player, who’s adaptable and able to operate in ambiguous scenarios
• Windows OS Experience, e.g., Office, Teams, etc.
• CRM & VOIP Experience, e.g., Salesforce, Hubspot, Aircall, Nice InContact, etc.
• Remote customer support experience, e.g., AnyDesk
• Able to work under pressure and cross-functionally
• Ability to travel, up to ~30% annually
• Familiarity with leveraging AI tools
• HS Diploma, or GED required
• University and advanced degrees preferred

Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.

Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.