Technical Sales Associate

Oxford Instruments plc; Scotts Valley (CA); On-site; USD 65,000 - 75,000; Full time

Job summary

Oxford Instruments plc in Scotts Valley, CA is seeking a Technical Sales Associate to support customers and assist with quotations, proposals, and commercial documentation. You will help manage inside sales tasks, enter orders, track opportunities, and maintain CRM/ERP records while learning X-ray technology.

The role emphasizes developing knowledge of X-ray products, collaborating with engineering and product teams, and progressing toward greater ownership of opportunities in a dynamic

Qualifications

• Bachelor's degree or equivalent professional experience.
• 1-3 years of experience in sales support, customer service, or a related business environment.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications including Excel, Word, PowerPoint, and Outlook.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and organizational skills.

Responsibilities

• Serve as a primary point of contact for customer inquiries, providing timely and professional support.
• Assist with preparing quotations, proposals, and commercial documentation.
• Support inside sales activities including quote generation, order entry, order acknowledgments, and customer follow‑up.
• Maintain accurate customer, opportunity, and sales activity records within CRM and ERP systems.
• Coordinate with production, logistics, and finance teams to ensure accurate order fulfilment and delivery schedules.
• Track customer opportunities and support sales pipeline management activities.
• Ensure sales documentation and records are complete, accurate, and up to date.
• Develop knowledge of X-ray products, applications, and target markets.
• Collaborate with engineering and product management teams to understand product capabilities and customer requirements.

Skills

Strong communication

Multi-tasking

Analytical skills

MS Office proficiency

Customer focus

Education

Bachelor's degree or equivalent professional experience

Tools

CRM software

ERP software

Job description

Technical Sales Associate:

Location: Scotts Valley, CA

Business Unit: X-Ray Technology

Reports To: Sales & Product Manager

Launch Your Career in Technical Sales!

Are you a proactive, customer-focused professional looking to build a career that combines technology, sales, and problem-solving? Our X-Ray Technology team is seeking a Technical Sales Associate who is eager to learn, develop technical expertise, and grow into increasingly independent customer-facing responsibilities.

This role is an excellent opportunity for someone who enjoys working with customers, learning technical products, and collaborating across teams to drive business success. You'll gain hands‑on experience supporting the complete sales process while developing the skills needed for future account management and sales leadership opportunities.

Why Join Us?

At X-Ray Technology, you'll be part of a collaborative team that values innovation, customer success, and professional growth. We invest in developing our employees and provide opportunities to expand both technical and commercial skills while contributing to meaningful business results.

What You'll Do

As a Technical Sales Associate, you will play a key role in supporting customers and ensuring the smooth execution of sales activities. Your responsibilities will include:

Sales & Customer Support

• Serve as a primary point of contact for customer inquiries, providing timely and professional support.
• Assist with preparing quotations, proposals, and commercial documentation.
• Support inside sales activities including quote generation, order entry, order acknowledgments, and customer follow‑up.
• Maintain accurate customer, opportunity, and sales activity records within CRM and ERP systems.

Order & Process Management

• Coordinate with production, logistics, and finance teams to ensure accurate order fulfilment and delivery schedules.
• Track customer opportunities and support sales pipeline management activities.
• Ensure sales documentation and records are complete, accurate, and up to date.

Technical & Commercial Development

• Develop knowledge of X-ray products, applications, and target markets.
• Collaborate with engineering and product management teams to understand product capabilities and customer requirements.
• Assist in identifying opportunities within existing customer accounts.
• Participate in customer meetings, technical discussions, and sales activities while progressively taking ownership of opportunities.

What You'll Gain

This position is designed as a career development role that offers exposure to:

• Technical product and application knowledge
• Customer relationship management
• Commercial and business acumen
• Sales process management
• Opportunity qualification and pipeline development
• Cross-functional collaboration with engineering, operations, finance, and customer service
• Future territory and account management opportunities

What We're Looking For

Required Qualifications

• Bachelor's degree or equivalent professional experience.
• 1-3 years of experience in sales support, customer service, technical sales, or a related business environment preferred.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications including Excel, Word, PowerPoint, and Outlook.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and organizational skills.

Preferred Qualifications

• Experience using CRM systems and ERP/business management software.
• Exposure to technical products, manufacturing environments, or industrial technologies.
• Experience working with data, metrics, and reporting to support business decisions.

The Ideal Candidate

• Has a passion for learning technical products and solutions.
• Builds positive relationships with customers and colleagues.
• Takes initiative and looks for opportunities to improve processes.
• Uses analytical thinking to solve problems and support customer needs.
• Is highly organized and detail‑oriented.
• Demonstrates professionalism, accountability, and integrity.
• Enjoys collaborating across departments to achieve shared goals.
• Thrives in a dynamic environment and embraces new challenges.

Physical Requirements

• Primarily office‑based work using standard office equipment and computer systems.
• Ability to sit, stand, and work at a computer for extended periods.
• Occasionally lift or carry materials up to 25 pounds.
• Ability to travel occasionally for customer visits, trade shows, training, and company meetings.

Compensation

In accordance with California law, the expected salary for this full‑time, benefited position is between $65,000 - $75,000. The actual compensation will be determined considering factors such as relevant skills and experience and other factors permitted by law.