Technical Sales Associate

Altec Industries, Inc; Burnsville (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement with company match

Vacation and holidays

Parental leave

Disability leave

Job summary

Altec Industries, Inc in Burnsville, NC is seeking a Technical Sales Associate for Altec Work Trucks. You will advocate for customers, provide creative solutions, and manage orders from quoting to delivery.

The role requires a Bachelor’s degree, 2 years in customer service or sales support, and up to 20% overnight travel. Strong communication and problem-solving skills are essential; you will work with engineering and operations to meet customer needs and drives orders to successful completion.

Qualifications

• Bachelor’s Degree required.
• Two years of successful experience in Customer Service, Sales Support, or Technical Support preferred.
• Available for overnight travel up to 20%.
• Must be able to independently analyze problems & develop solutions.
• Excellent communication skills; candidate must be able to manage their time and tasks independently.

Responsibilities

• Interact with customers to add value and provide positive experiences.
• Develop and maintain knowledge of Altec products and processes.
• Provide quotes, pricing, change orders, shipping details, and delivery information; address quality issues and host factory tours/inspections.
• Collaborate with engineering and operations to communicate customer needs and propose solutions.
• Participate in events to continuously improve the organization and team members.

Skills

Customer service

Sales support

Technical support

Education

Bachelor's degree

Job description

Responsibilities

Altec is currently looking for a Technical Sales Associatefor Altec Work Trucksin Burnsville, NC. Technical Sales team members play an important role in revenue and profit growth for named accounts while providing creative, custom solutions for our customers.

We Enjoy:

• Advocating for customers with creative solutions while leading and supporting the sales & operations processes.
• Working within a positive and team-oriented environment, the position engages in the technical aspects of products, and the details of order award and execution.
• Owning orders and managing the process from quoting, ordering, customer visits, and on to successful completion.

Altec is an Industry Leader at producing and selling lifting products -- bucket trucks, cranes, and equipment helping people access tough-to-reach places.

• Since 1929, Altec has been a company committed to exceptional customer service through teamwork and continuous improvement.
• We excel through innovative designs, integrated safety features, and dedication to total customer satisfaction.
• Altec is present in more than 100 countries throughout the world supporting the electric utility, telecommunications, contractor, lights and signs, and tree care markets.

The ideal candidate should possess the following qualifications and skills:

• Bachelor’s Degree required
• Two years of successful experience in Customer Service, Sales Support, or Technical Support preferred
• Available for overnight travel up to 20%
• Must be able to independently analyze problems & develop solutions
• Excellent communication skillsCandidate must be able to independently manage their time and tasks

The position will distinguish our organization with professionalism, best practices and deliverables that build customer loyalty. Some of the responsibilities include:

• Interact with customers in ways that add value, occasionally entertain customers ensuring a positive experience.
• Develop and maintain knowledge of Altec products, customers, administrative and production processes.
• Serve customers by providing quotes, pricing, change orders, shipping and delivery information, while also facilitating quality issues and hosting factory tours and inspections.
• Work with engineering and operations teams to communicate customer needs and propose solutions.
• Participate in events to continuously improve our organization and our team members.

Experience Level Adjustmnt

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

Benefits

Altec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package that includes:

• Medical, Dental, Vision and Prescription Drug Program
• Retirement 401(k) Traditional or Roth Program Options with Company Match
• Vacation and Holidays
• Parental Leave
• Short Term and Long Term Disability Leave
• Flexible Spending Accounts
• Tuition Assistance Program
• Employee Assistance and Mental Health/Substance Abuse Program
• Life Insurance, Accidental Death and Dismemberment Insurance
• Supplemental Insurance including Hospital Indemnity, Critical Illness and Accident Insurance
• Additional Wellness Programs and Rewards Available

EEO Statement

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.