Technical Sales Associate

Altec; Burnsville (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Altec is seeking a Technical Sales Associate for Altec Work Trucks in Burnsville, NC. The role focuses on advocating for customers with creative solutions while leading the sales and operations processes.

The ideal candidate has a Bachelor’s Degree and 2 years in Customer Service, Sales Support, or Technical Support, with up to 20% overnight travel. You will own orders from quoting to delivery and collaborate with engineering and production teams.

Qualifications

• Bachelor’s degree is required.
• Two years of experience in Customer Service, Sales Support, or Technical Support preferred.
• Willing to travel up to 20% overnight.
• Able to analyze problems and develop solutions.
• Ability to manage time and tasks independently.

Responsibilities

• Interact with customers to add value and maintain positive experiences.
• Develop and maintain knowledge of Altec products and processes.
• Provide quotes, pricing, change orders, shipping and delivery information.
• Facilitate quality issues and host factory tours and inspections.
• Work with engineering and operations teams to communicate customer needs.

Skills

Problem analysis

Time management

Customer service

Education

Bachelor's Degree

Job description

Altec is currently looking for a Technical Sales Associate for Altec Work Trucks in Burnsville, NC. Technical Sales team members play an important role in revenue and profit growth for named accounts while providing creative, custom solutions for our customers.

• Advocating for customers with creative solutions while leading and supporting the sales & operations processes.
• Working within a positive and team-oriented environment, the position engages in the technical aspects of products, and the details of order award and execution.
• Owning orders and managing the process from quoting, ordering, customer visits, and on to successful completion.

Altec is an Industry Leader at producing and selling lifting products -- bucket trucks, cranes, and equipment helping people access tough-to-reach places.

• Since 1929, Altec has been a company committed to exceptional customer service through teamwork and continuous improvement.
• We excel through innovative designs, integrated safety features, and dedication to total customer satisfaction.
• Altec is present in more than 100 countries throughout the world supporting the electric utility, telecommunications, contractor, lights and signs, and tree care markets.

The ideal candidate should possess the following qualifications and skills:

• Bachelor’s Degree required
• Two years of successful experience in Customer Service, Sales Support, or Technical Support preferred
• Available for overnight travel up to 20%
• Must be able to independently analyze problems & develop solutions
• Candidate must be able to independently manage their time and tasks

The position will distinguish our organization with professionalism, best practices and deliverables that build customer loyalty. Some of the responsibilities include:

• Interact with customers in ways that add value, occasionally entertain customers ensuring a positive experience.
• Develop and maintain knowledge of Altec products, customers, administrative and production processes.
• Serve customers by providing quotes, pricing, change orders, shipping and delivery information, while also facilitating quality issues and hosting factory tours and inspections.
• Work with engineering and operations teams to communicate customer needs and propose solutions.
• Participate in events to continuously improve our organization and our team members.

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.