Technical Repair Technician - Customer Solutions

Uline; Glenview (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Bonus programs

Paid holidays and PTO

Tuition Assistance Program

Modern facilities

Job summary

Uline is seeking a Repair Technician at the Wisconsin Distribution Center in Pleasant Prairie, WI. You will help customers get the most from Uline products by providing expert guidance on proper use, troubleshooting issues, and performing repairs to keep operations running smoothly.

We offer competitive benefits, including health insurance and a 401(k) plan with employer match, as well as bonus programs and paid time off.

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• Electrical and mechanical experience is a plus.
• 2+ years of customer support experience is a plus.

Responsibilities

• Repair products returned by customers including packaging tools and equipment.
• Provide technical support to customers via email and phone, offering solutions to prevent unnecessary returns.
• Act as a resource for departments, answering questions and supporting repair-related needs.
• Coordinate parts and estimates for repairs.

Skills

Electrical experience

Mechanical experience

Customer support

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline is seeking a Repair Technician at the Wisconsin Distribution Center in Pleasant Prairie, WI. You will help customers get the most from Uline products by providing expert guidance on proper use, troubleshooting issues, and performing repairs to keep operations running smoothly.

We offer competitive benefits, including health insurance and a 401(k) plan with employer match, as well as bonus programs and paid time off.