Technical Records Specialist I - DMV Customer Service

IdahoPTV; Boise (ID); On-site; USD 25,000 - 28,000; Full time

Job summary

The Idaho Transportation Department is recruiting for Technical Records Specialist 1 (TRS1) positions in its DMV division, based at the Boise headquarters. These entry-level roles emphasize exceptional customer service and detailed records management, with work hours Monday to Friday and a background check prior to final offers.

DMV units include Registrations & Special plates, Titles, Driver Records, Driver Licensing, and Centralized Processing Unit.

Qualifications

• Experience: monitoring a records system to identify and correct errors.
• Researching a variety of sources to resolve problems.
• Interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments.
• Entering and retrieving data using a computerized records system.

Responsibilities

• Reviews, evaluates, approves, and processes records and/or documents.
• Extensive customer service over the phone explaining requirements, processes, and procedures.
• Maintains a manual or computerized records system; performs related work.
• Gathers information, makes decisions, resolves problems, and responds to inquiries that involves an extensive in-depth knowledge of the program.
• Utilizes independent judgment and discretion as to the methods, policies, and procedures used to complete assignments.
• Conducts involved searches which may require accessing and selecting multiple information sources or contact with clients, vendors, or outside sources to obtain information.

Skills

Customer service

Data entry

Communication

Problem solving

Tools

Records system software

Job description

The Idaho Transportation Department is recruiting for Technical Records Specialist 1 (TRS1) positions in its DMV division, based at the Boise headquarters. These entry-level roles emphasize exceptional customer service and detailed records management, with work hours Monday to Friday and a background check prior to final offers.

DMV units include Registrations & Special plates, Titles, Driver Records, Driver Licensing, and Centralized Processing Unit.