Technical Records Specialist 1 - DMV

IdahoPTV; Boise (ID); On-site; USD 25,000 - 28,000; Full time

Job summary

The Idaho Transportation Department is recruiting for Technical Records Specialist 1 (TRS1) positions in its DMV division, based at the Boise headquarters. These entry-level roles emphasize exceptional customer service and detailed records management, with work hours Monday to Friday and a background check prior to final offers.

DMV units include Registrations & Special plates, Titles, Driver Records, Driver Licensing, and Centralized Processing Unit.

Qualifications

• Experience: monitoring a records system to identify and correct errors.
• Researching a variety of sources to resolve problems.
• Interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments.
• Entering and retrieving data using a computerized records system.

Responsibilities

• Reviews, evaluates, approves, and processes records and/or documents.
• Extensive customer service over the phone explaining requirements, processes, and procedures.
• Maintains a manual or computerized records system; performs related work.
• Gathers information, makes decisions, resolves problems, and responds to inquiries that involves an extensive in-depth knowledge of the program.
• Utilizes independent judgment and discretion as to the methods, policies, and procedures used to complete assignments.
• Conducts involved searches which may require accessing and selecting multiple information sources or contact with clients, vendors, or outside sources to obtain information.

Skills

Customer service

Data entry

Communication

Problem solving

Tools

Records system software

Job description

Technical Records Specialist 1 - DMV - 25641

USA:ID:Boise | Customer Service | Full Time

18.00 - 18.00 USD per hour

Posted 4 days ago | Apply before September 9, 2026

Description

State of Idaho
Idaho Transportation Department

NOTICE: Applications will be accepted through 11:59 PM MST on the posting end date.

STATE OF IDAHO EMPLOYEES: If you are a current or temporary State of Idaho employee you MUST apply through Luma Opportunities. Applying through the State of Idaho’s external career website will cause duplicate profiles and will slow the processing of your application for a new position.

Do you want to make a difference and be part of an award-winning agency, dedicated to enhancing the quality of life in Idaho through transportation?At the Idaho Transportation Department, every employee is critical to the mission and we strive to foster an innovative, collaborative workplace where employees can grow and do their best work.The Idaho Transportation Department (ITD) is recruiting for individuals with exceptional customer service skills for Technical Records Specialist 1 (TRS1) positions in our Division of Motor Vehicles. These positions are located at our current headquarters location in Boise and work out of the programs below.

Schedules are Monday through Friday during the business hours of 7:30am - 6:00pm.

*Exceptions to this rate may be considered for candidates with DMV experience.

DMV HQ Units

• Registrations & Special plates
• Titles
• Driver Records
• Driver Licensing
• Centralized Processing Unit

State of Idaho
Idaho Transportation Department

NOTICE: Applications will be accepted through 11:59 PM MST on the posting end date.

STATE OF IDAHO EMPLOYEES: If you are a current or temporary State of Idaho employee you MUST apply through Luma Opportunities. Applying through the State of Idaho’s external career website will cause duplicate profiles and will slow the processing of your application for a new position.

Do you want to make a difference and be part of an award-winning agency, dedicated to enhancing the quality of life in Idaho through transportation?At the Idaho Transportation Department, every employee is critical to the mission and we strive to foster an innovative, collaborative workplace where employees can grow and do their best work.The Idaho Transportation Department (ITD) is recruiting for individuals with exceptional customer service skills for Technical Records Specialist 1 (TRS1) positions in our Division of Motor Vehicles. These positions are located at our current headquarters location in Boise and work out of the programs below.

Schedules are Monday through Friday during the business hours of 7:30am - 6:00pm.

*Exceptions to this rate may be considered for candidates with DMV experience.

DMV HQ Units

• Motor Carrier Services
• Registrations & Special plates
• Titles
• Driver Records
• Driver Licensing
• Centralized Processing Unit

Technical Records Specialist 1 positions are entry level opportunities in our Division of Motor Vehicles (DMV). There is potential to advance in not only the DMV but Idaho Transportation Department as a whole.

Notice: This position requires a criminal background investigation before a final job offer is made.

Please review the ITD Background Disqualifications .

EXAMPLES OF DUTIES:

• Reviews, evaluates, approves, and processes records and/or documents;
• Extensive customer service over the phone explaining requirements, processes, and procedures;
• Maintains a manual or computerized records system; performs related work;
• Gathers information, makes decisions, resolves problems, and responds to inquiries that involves an extensive in-depth knowledge of the program;
• Utilizes independent judgment and discretion as to the methods, policies, and procedures used to complete assignments;
• Conducts involved searches which may require accessing and selecting multiple information sources or contact with clients, vendors, or outside sources to obtain information.

MINIMUM QUALIFICATIONS:

• Experience: monitoring a records system to identify and correct errors;
• Researching a variety of sources to resolve problems;
• Interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments;
• Entering and retrieving data using a computerized records system.

Desired Qualifications:

• Excellent time management skills;
• Ability to work in a fast-paced environment.

The Idaho Transportation Department does not sponsor work visas.

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information, please visithttps://dhr.idaho.gov/information-for-state-employees/.

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact [phone] (TTY/TTD: 711), or email [e-mail].

Preference may be given to veterans who qualify under state and federal laws and regulations.