Technical Records Specialist 1

IdahoPTV; Twin Falls (ID); On-site; USD 20,000 - 28,000; Full time

Job summary

State of Idaho is seeking a Technical Records Specialist 1 in Twin Falls. This role supports compliance programs, handles data entry, and assists internal and external customers with regulatory questions. The job emphasizes accuracy, organization, and the ability to work with diverse stakeholders.

Qualifications include experience with record systems, data entry, and applying regulations. The position offers a stable full-time role with competitive hourly pay and benefits.

Qualifications

• Experience handling customer inquiries and maintaining records.
• Ability to interpret and explain laws, regulations, and policies.
• Proficient in entering and retrieving data in computerized systems.
• Ability to work with diverse individuals under pressure.

Responsibilities

• Explain and apply regulations to assignments with sound judgment.
• Post payments and monitor accounts related to tax reduction and permits.
• Research lien pay-off requests and correct errors in filings.
• Enter and retrieve data using a computerized record system.
• Collaborate with financial institutions and title/escrow services.

Skills

Customer service

Regulatory interpretation

Data entry

Record systems monitoring

Problem solving

Communication

Case handling

Job description

USA:ID:Twin Falls | Tax Administration | Full Time

17.49 - 17.49 USD per hour

Description

State of Idaho

Applications will be accepted through 11:59 PM MST on the posting end date.

Looking to advance your career? Do you excel in customer service and enjoy assisting internal and external customers? If so, this opportunity is for you!

T he Compliance division is seeking a detail-oriented Technical Records Specialist 1 at their Twin Falls field office.This job requires basic computer skills, organizational skills, as well as assist both internal and external customers.

Summary:

Provides technical support for programs and organizational activities to convey information, determine compliance, and resolve difficult situations; uses expertise in the implementation and maintenance of technical program guidelines; perform related work.

Responsibilities:

• Interpret, explain, and apply regulations, laws, or complex policies to carry out assignments
• Use of judgment in determining an appropriate course of action
• Post payments to accounts, monitor & post payments to Property Tax Reduction accounts, post payments & returns on Temporary Sellers Permits
• Monitor submitted liens provided by compliance officers
• Research, review & process lien pay-offs requests as well as deleted filed in error lien requests
• Work with financial institutions & title/escrow companies
• Develop, communicate, and implement plans, policies and procedures which effectively use available resources
• Enter and retrieve data using a computerized record system
• Utilizing handcart and lifting up to 20 lbs.

Minimum Qualifications:

At least 6 months of experience in each of the following areas:

• Monitoring record systems to identify and correct
• Errors interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs
• Analyzing information and researching a variety of sources to identify and resolve problems or issues
• Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations
• Entering and retrieving data using a computerized record system
• Composing and proofreading business correspondence

Why Join Us?

• OUR VISION:Great people.Helping you. Serving Idaho.
• OUR MISSION:Benefit Idaho through courteous customer service, education, and fair tax administration.

What Do Our Employees Say About Us?

• "I love the work-life balance at the Tax Commission because our managers and supervisors are awesome with flexibility."
• "We work a flexible schedule, Monday through Friday, 40 hours a week. So this schedule has allowed me to do other things in my life."
• "My favorite part about working for the Tax Commission are the people I get to work with. It's become a family, and I've made lots of lifelong friends."

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact [phone] (TTY/TTD: 711), or email [e-mail].

Preference may be given to veterans who qualify under state and federal laws and regulations.