IDOC - Technical Records Specialist 2 - Central Office

State of Idaho; Boise (ID); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

PERSI retirement plan

Voluntary retirement plans

Paid sick and vacation

Life Insurance

Voluntary Term Life

Job summary

The Idaho Department of Correction seeks a detail-oriented TRS2 at its Central Office in Boise. The role focuses on reviewing probation orders and AB forms, updating the records system, and ensuring accurate sentencing and movement data. Front desk duties and cross-unit support are possible as needed.

Ideal candidates are quick learners with strong analytical skills, able to work independently or with a team, and committed to maintaining confidentiality and accuracy in all records.

Qualifications

• Experience monitoring records systems and correcting errors.
• Experience interpreting rules, regulations, or policies to determine compliance.
• Experience researching information from multiple sources to resolve issues.
• Experience handling sensitive information with professionalism.
• Experience entering and retrieving data in a computerized records system.
• Experience composing and proofreading business documents.

Responsibilities

• Review probation orders and court documents to determine actions.
• Process AB forms from county jails and update records.
• Enter and maintain offender sentencing and movement information.
• Independently review work for accuracy and completeness.
• Resolve discrepancies and seek clarification when needed.
• Manage workload, prioritize tasks, and meet deadlines.
• Provide front desk coverage and respond to inquiries.
• Communicate with courts, jails, and staff professionally.
• Support Sentencing Records and Transparency unit as needed.
• Demonstrate integrity and sound judgment when handling sensitive information.

Skills

Record systems monitoring

Policy interpretation

Analytical research

Stakeholder communication

Data entry

Business correspondence

Education

High school diploma

Tools

Records database

Job description

IDOC - Technical Records Specialist 2 - Central Office - 27574

USA:ID:Boise | Corrections | Full Time

19.77 - 21.80 USD per hour

Posted 2 days ago

Description

State of Idaho Opportunity

Summary:

The Mission of the Idaho Department of Correction (IDOC) is to create a model correctional system founded on the belief that people can change. We fulfill this mission by fostering a professional culture that empowers staff, promotes personal responsibility, creates opportunities for success, and strengthens communities.

The Idaho Department of Correction is seeking a detail-oriented, dependable, and motivated professional to join our Sentencing Records team as a Technical Records Specialist 2 (TRS2). Located at Central Office in Boise, Idaho.

This position is primarily responsible for reviewing, interpreting, and processing probation orders and AB forms received from county jails for individuals committed to IDOC custody and awaiting transport. Responsibilities include identifying and entering necessary offender movements and maintaining accurate sentencing and movement information in the department’s records system. The position also provides front desk coverage and additional support across the Transparency unit as operational needs require.

The ideal candidate is a quick learner who demonstrates strong analytical skills, takes ownership of assigned responsibilities, maintains a high level of accuracy, and works effectively both independently and as part of a team.

Responsibilities:

• Review and interpret probation orders, and related court documentation to determine appropriate actions in accordance with applicable laws, policies, and procedures.
• Review and process AB forms received from county jails for individuals committed to IDOC custody and awaiting transport, identifying necessary offender movements and records updates.
• Accurately enter, update, and maintain offender sentencing and movement information in the department’s computerized records system.
• Independently review and verify completed work to ensure accuracy, completeness, and compliance with established procedures.
• Research and resolve discrepancies, missing information, or conflicting documentation, seeking clarification when necessary.
• Independently manage assigned workloads, prioritize competing demands, and demonstrate accountability and follow-through in completing assignments accurately and within established deadlines.
• Provide front desk coverage, respond to inquiries, assist visitors, and direct requests to appropriate staff.
• Communicate professionally with courts, county jails, probation and parole personnel, and other internal and external stakeholders.
• Provide cross-functional support within Sentencing Records and across the Transparency unit as operational needs require.
• Consistently demonstrate professionalism, integrity, and sound judgment when handling sensitive information and performing assigned duties.

Minimum Qualifications:Your resume needs to clearly articulate how your skills, education and experience meet the qualifications below –

• Experience monitoring records systems to identify and correct errors. Typically gained by 1 year of full-time work experience monitoring record systems, identifying problems and correcting errors.
• Experience interpreting and applying rules, regulations, or policies for multiple or highly specialized programs. Typically gained by at least one-year work experience interpreting and applying a variety of difficult rules, regulations, or policies to determine compliance or eligibility and explaining decisions to others. Decisions are complex and can affect the social or economic wellbeing of others or will result in a service or action being denied.
• Experience analyzing information and researching a variety of sources to identify and resolve problems or issues. Typically gained by at least one year of experience performing extensive research and analysis of highly complex or technical material requiring in-depth program knowledge in order to determine if requirements were met and if they complied with established laws and/or policies. Research must have included contacting a variety of sources both inside and outside the organization to collect, obtain, and verify information and determine the appropriate course of action.
• Experience dealing with individuals from varying cultural and socioeconomic backgrounds in stressful situations. Typically gained by at least one year of experience dealing with individuals from varying cultural and socioeconomic backgrounds in stressful situations which dealt with personal, sensitive, or confidential information such as eligibility requirements, health issues, or financial matters.
• Experience entering and retrieving data using a computerized record system. Typically gained by at least 6 months experience in a work setting where entering and retrieving data in a database records system or other computer records was a requirement.
• Experience composing and proofreading business correspondence. Typically gained by at least 1 year of experience which required composing and proofreading a variety of business documents on a regular basis; OR, completion of at least 1 college-level English composition or business English class AND 6 months of experience composing business documents.

Desired Qualifications

• Experience interpreting legal documents, court orders, or other complex official records.
• Demonstrated ability to quickly learn, interpret, and apply complex policies, procedures, and processes.
• Strong analytical and problem-solving skills, including the ability to identify discrepancies, research information, exercise sound judgment, and determine appropriate actions.
• Demonstrated ability to independently managing a high-volume workload, prioritize competing assignments, and consistently meet deadlines.
• Demonstrated professionalism, reliability, initiative, and accountability, with a commitment to taking ownership of assigned responsibilities and following through to completion.
• Strong organizational, interpersonal, and communication skills, with the ability to work effectively with others.
• Experience in corrections, criminal justice, court administration, or legal records.

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

• One of the top 5 retirement systems in the Nation ( PERSI ) that offers a defined lifetime benefit at retirement
• 2 voluntary supplemental retirement plans including both pre-tax and Roth options
• Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)
• Employer provided Basic Life insurance for self, spouse, and children
• Voluntary Term Life

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact [phone] (TTY/TTD: 711), or email [e-mail]

Preference may be given to veterans who qualify under state and federal laws and regulations.

*Benefits may not be applicable for temporary or seasonal positions.