TECH RECORDS SPEC 1 - Veterans Services

State of Idaho; Lewiston (ID); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

PERSI Retirement

Paid parental leave

11 paid holidays a year

401k & Deferred Compensation plan

Job summary

Idaho Division of Veterans Services is seeking a full-time Technical Records Specialist 1 in Lewiston, Idaho. The role supports the Business Office and Fiscal Team at the Lewiston Veterans Home, providing accurate records management, customer service, and financial data processing.

Ideal candidates will be proactive, professional, and detail-oriented with some financial office experience. The position includes competitive benefits and opportunities to support veterans and residents of Idaho.

Qualifications

• Experience in a financial office environment and customer service.
• Ability to interpret regulations and communicate clearly.
• Familiarity with spreadsheet and records systems.

Responsibilities

• Greet residents and manage walk-in inquiries.
• Review and process records according to policies.
• Maintain and reconcile resident accounts and reports.
• Distribute mail and monitor cash handling.

Skills

Customer service

Organizational skills

Attention to detail

Communication

Tools

MS Excel

MS Access

Job description

USA:ID:Lewiston | Accounting and Finance | Full Time

17.50 - 20.55 USD per hour

Description

State of Idaho Opportunity

Idaho Division of Veterans Services – Caring for America's Heroes

Technical Records Specialist 1

The Idaho Division of Veterans Services (IDVS) is recruiting for a full-time Technical Records Specialist 1 position to support the Business Office and Fiscal Team at the Lewiston Veterans Home.

The ideal candidates will be proactive, professional, and self-motivated, possessing exceptional customer service and organizational skills, pays attention to detail and has some financial office experience. We work hard to be team-focused, to celebrate our staff, and to end our workday knowing that we've made a difference in the lives of our residents.

Responsibilities:

• Greet residents, visitors and addresses walk- in traffic.
• Gather information, make decisions, resolve problems, and respond to inquiries.
• Utilize independent judgment and discretion as to the methods, policies, and procedures used to complete assignments.
• Conduct involved searches which may require accessing and selecting multiple information sources or contact with clients, vendors, or outside sources to obtain information.
• Perform specialized support work that involves an in-depth knowledge of the program.
• Review, evaluate, approve, and process records and/or documents.
• Determine acceptability or conformance to eligibility requirements according to rules, regulations, statutes, and program policies and procedures.
• Explain requirements, processes, and procedures to customers.
• Monitor, update and maintain manual and/or computerized records systems; and develop reports.
• Distribute mail to appropriate departments, floors, and residents.
• Monitor cash box.
• Reconcile resident accounts and resolve discrepancies.

Minimum Qualifications:

Experience:

• Monitoring a records system to identify and correct errors.
• Researching a variety of sources to resolve problems.
• Interpreting, explaining, and applying regulations, laws, or complex policies to carry out assignments.
• Entering and retrieving data using a computerized records system.

Some knowledge of:

• Medical terminology and the general benefits of Medicaid, Medicare, and major insurance companies.
• Financial record keeping; bookkeeping practices; payroll methods.

Experience:

• Using spreadsheet software; storing, retrieving, and compiling information in a report format using data base software.
• Working with sensitive or restricted data.
• Using MS Excel and MS Access software.

WE OFFER EMPLOYEE BENEFITS BEYOND COMPARE:

• Participation in one of the nation's best state retirement systems PERSI Retirement .
• Generous vacation and sick leave accrual beginning as soon as you start.
• Paid parental leave.
• Eleven paid holidays a year.
• Multiple retirement plans, including an optional 401k & Deferred Compensation plan.

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact [phone] (TTY/TTD: 711), or email [e-mail] .

Preference may be given to veterans who qualify under state and federal laws and regulations.

*Benefits may not be applicable for temporary or seasonal positions.