Technical Pump Support Specialist

Automatic Data Processing, Inc.; Town of Bergen (NY); Presencial; USD 33.000 - 39.000; Jornada completa

Descripción de la vacante

Liberty Pumps is seeking a Technical Customer Service professional to support customers with technical questions about pumps, controls, and accessories. Responsibilities include handling phone and email inquiries, preparing quotations, and collaborating with internal teams to resolve issues.

You will follow ISO 9001 processes, maintain documentation, and contribute to quality improvements while delivering timely, professional service to customers and end-users.

Formación

• Two-year engineering degree or equivalent work experience.
• Strong communication skills and ability to answer calls, read/write emails.
• Proficient with Windows PC software and basic office tools.

Responsabilidades

• Provide technical customer service for Liberty Pumps products.
• Field phone calls and emails with technical questions.
• Prepare quotations for standard and custom products.
• Research information to resolve customer issues and follow up as needed.
• Maintain records of customer calls and complaints for quality improvement.
• Operate in accordance with ISO 9001 requirements.

Conocimientos

Troubleshoot pumps

Electrical control panels

Read pump curves

Strong communication

Mathematical concepts

Educación

Two-year engineering degree in Electrical/Mechanical or related field

Herramientas

Windows-based PC programs

Descripción del empleo

Liberty Pumps is seeking a Technical Customer Service professional to support customers with technical questions about pumps, controls, and accessories. Responsibilities include handling phone and email inquiries, preparing quotations, and collaborating with internal teams to resolve issues.

You will follow ISO 9001 processes, maintain documentation, and contribute to quality improvements while delivering timely, professional service to customers and end-users.