Technical Project Manager - Product Ops (Remote Contract)

PeopleGrove; United States; Remote; USD 21,000 - 29,000; Part time

Benefits offered by this job

Fully remote

6-month contract

Job summary

PeopleGrove is seeking a Technical Project Manager to manage the day-to-day execution and operations for the CORE product team (ELMS and CompMS) on clinical education workflows. This remote, India-based 6-month contract role focuses on triaging client requests, maintaining a clean backlog, and delivering well-scoped work with clear acceptance criteria.

You will coordinate lightweight discovery, write release notes, and ensure consistent communication with CS, Support, and clients after each

Qualifications

• 2+ years of experience in business analysis, product operations, or a similar role, ideally within B2B SaaS.
• Demonstrated experience running a structured intake and triage process for a high volume of incoming requests.
• Strong organizational skills, with experience keeping a backlog or board (Jira or similar) clean, accurately tagged, and up to date.
• Excellent written communication skills, specifically translating product and engineering changes into clear release notes and client-facade updates.
• Comfort conducting lightweight requirements gathering: you can take an ambiguous request and turn it into a clear, actionable ticket.
• Strong cross-functional collaboration skills, especially working directly with CS and Support.
• Comfort working in a distributed, async-first, fast-paced environment with frequent small releases.
• Curiosity, rigor, and a bias toward outcomes over output.
• Experience with Jira, Confluence, or similar product ops tooling.

Responsibilities

• Own the client request intake process end to end: triage incoming requests, categorize them, route them to the correct product or engineering owner, and track them through to resolution.
• Keep the backlog organized and current: ensure tickets are correctly tagged, prioritized in the right queue, and groomed so engineering can pick them up without back-and-forth.
• Communicate work outcomes clearly: write and publish release notes, status updates, and close-the-loop communications for CS, Support, and clients after each release.
• Conduct lightweight discovery and requirements gathering when a request needs clarification: talk directly to CS, Support, or clients, document clear acceptance criteria, and hand off well‑scoped requirements to engineering.
• Partner closely with CS and Support: they are your primary signal source. Turn recurring asks and escalations into properly scoped, routed, and trackable work instead of one-off fixes.
• Support release communications and GTM readiness: work with CS and marketing to make sure small, frequent releases are documented and understood by the people who need to know.
• Work closely with Engineering to keep requests moving: make sure tickets are actionable and specific enough to avoid rework, given the team’s fast release cadence.

Skills

Business analysis

Product operations

Jira

Confluence

Release notes

Requirements gathering

Cross-functional collaboration

Async-first work style

Stakeholder communication

Process improvement

Tools

Jira

Confluence

Job description

PeopleGrove is seeking a Technical Project Manager to manage the day-to-day execution and operations for the CORE product team (ELMS and CompMS) on clinical education workflows. This remote, India-based 6-month contract role focuses on triaging client requests, maintaining a clean backlog, and delivering well-scoped work with clear acceptance criteria.

You will coordinate lightweight discovery, write release notes, and ensure consistent communication with CS, Support, and clients after each