Principal Technical Project Manager

TTEC Digital; Austin (TX); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Annual incentive program

Medical, dental, vision

PTO and wellness time off

Job summary

TTEC Digital in Austin, TX seeks an experienced Program/Project Manager to lead complex enterprise initiatives, manage multi‑team delivery, and maintain executive relationships. You will shape governance, reporting, and risk management while ensuring client satisfaction and successful delivery across constellations of projects.

The role requires 10+ years of PM experience in consulting, strong communication, and the ability to travel up to 30%.

Qualifications

• 10+ years Project/Program Management experience in a consulting or services environment.
• Experience delivering transformation projects for enterprise clients.
• Deep knowledge of modern contact center platforms (NICE CXone preferred).
• Ability to lead large, multi-project programs with executive sponsorship.
• Proven track record of managing budgets, invoices, and financial reporting.

Responsibilities

• Manage the overall delivery relationship with assigned program/client projects.
• Direct liaison with senior managers, directors, and executives to provide technical expertise and status.
• Lead implementation of large enterprise projects and smaller programs (3–50 people).
• Set up and drive program management functions: comms plans, meetings, tracking, reporting, escalations, docs.
• Deliver weekly status reports and communicate progress to client stakeholders.
• Develop financial dashboards and monitor project financial status.

Skills

Project management

Transformation projects

NICE CXone

Cloud telephony

Genesys Pure Cloud

Five9

Amazon Connect

PMP or cert

Education

PM Certification (PMP)

Tools

Waterfall

Agile/Scrum

Hybrid methods

Job description

What You'll Be Doing

• Manage the overall delivery relationship with assigned program / project clients
• Frequent and direct contact with senior level managers, directors and executives to provide technical expertise and project status
• Lead overall implementation of large enterprise projects and small programs, with team sizes varying from 3 to 50 people (TTEC Digital staff, contractors, client resources and vendors)
• Set up and drive program management functions including a communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes
• Deliver weekly status reports, either developed directly or in concert with project managers working in the program, and providing project progress and issues to client stakeholders, delivery management and account team
• Ensure client stakeholder alignment and drive overall program customer satisfaction
• Develop and deliver financial reporting dashboards providing project financial status to client stakeholders
• Identify high‑level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project/program, including delivery of change management required to address approved actions
• Review project invoices for accuracy
• Work with project staff to develop work plans and assign duties, responsibilities to ensure the specified project objectives are met.
• Coach members of the project teams as needed to optimize the efficiency of the team
• Manage the program resource plan, project plan and schedule
• Achieve project goals within designated constraints
• Perform and support project management duties related to resource utilization and revenue projection
• Assist in the continuous improvement to the established project management methodologies

What You'll Bring To The Role

• Experience delivering transformation projects
• Deep knowledge of the NICE CXone solution preferred
• Experience creating a roadmap, designing, planning, documenting, and implementing end to end architecture using the latest technologies such as Genesys Pure Cloud, Five9, Amazon Connect, Cisco, Avaya, inContact/NICE CXone and/or other cloud telephony platform. NICE CXone highly preferred
• 10+ years Project/Program Management experience within a consulting environment
• Experience leading large enterprise client projects with $500,000 - $10,000,000 in consulting services, including executive level sponsorship, and reporting requirements
• Experience managing projects following multiple implementation methodologies, including Waterfall, Agile/Scrum and hybrid
• Experience leading a program with multiple projects and workstreams
• Experience leading multiple project teams ranging in size from 3 to 50 people
• Superb written and verbal communication and listening skills
• Excellent organizational and planning skills
• Ability to build relationships, collaborate, problem solve, negotiate, drive and persuade, while maintaining positive relationships with client stakeholders, internal stakeholders and partners, project team members and 3rd party partners
• PMP or other Project Management Certification strongly preferred
• Ability to travel up to 30%

This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

• Medical, dental, vision
• tax-advantaged health care accounts
• financial and income protection benefits
• paid time off (PTO) and wellness time off

This job posting will remain open until we have identified an adequate applicant pool.

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independentlyman centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.