Technical Project Manager - Azure Cloud Operations

Univedge Consulting LLC; McKinney (TX); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Univedge Consulting LLC seeks a Technical Project Manager to lead Azure Cloud Operations and related governance. Hybrid work in Mckinney, TX with a contract-to-hire path, driving incidents, changes, and automation across distributed teams.

You will guide technical teams, manage major incidents, and report progress to executives. Strong knowledge of Azure services, IaC with Terraform/Ansible, and monitoring tools is essential for success in this role.

Qualifications

• Strong PM experience in Azure Cloud Operations and guiding technical teams.
• Hands-on with Azure Automation, monitor tools, and cost governance.
• Extensive experience with Terraform and Ansible for IaC and automation.
• Experience leading incident, major incident, problem and change processes (ITIL).
• Excellent stakeholder communication and executive reporting skills.
• Ability to translate operational needs into agile user stories and manage backlog.

Responsibilities

• Lead Azure Cloud Operations and Support delivery across incidents, changes, problems, requests, remediation, automation and governance.
• Drive ITIL-aligned service management practices and measurable improvements.
• Manage major incidents end-to-end, including bridge coordination and post-incident follow-through.
• Review RCAs, ensure corrective actions, and PIRs with stakeholders and vendors.
• Convert operational requirements into agile stories with acceptance criteria and owners.
• Represent delivery status in daily stand-ups and executive dashboards.
• Coordinate with cross-functional teams to ensure timely delivery and governance.

Skills

Azure Cloud Ops

Incident management

ITIL framework

Stakeholder management

Azure Automation

Terraform

Ansible

ServiceNow

New Relic

Azure Monitor

Agile / Scrum

Tools

Terraform

Ansible

ServiceNow

New Relic

Azure Monitor

Job description

Technical Project Manager -- Azure Cloud Operations

Mckinney, TX (Hybrid - 3 days per week)

Contract-to-Hire Opportunity

Independent Consultants Only

Job Description:

• Strong technical project management experience in Azure Cloud Operations with the ability to lead customer conversations, guide technical teams, and drive resolution across complex cloud support scenarios.
• Hands‑on understanding of Azure technologies including Azure Automation, Azure Monitor, Azure Update Manager, virtual machines, networking, identity, cost governance, and operational best practices.
• Deep exposure to Infrastructure as Code and automation practices using Terraform and Ansible to support repeatable provisioning, configuration management, patching, and operational efficiency.
• Strong experience in vulnerability remediation programs, including backlog prioritization, patch coordination, risk tracking, remediation governance, and executive-level progress reporting.
• Top‑notch understanding of ITIL framework and proven ability to drive incident, major incident, problem, change, request, and continual improvement processes.
• Excellent experience in leading major incidents, coordinating technical bridges, managing stakeholder updates, tracking chronology, ensuring service restoration, and driving post‑incident follow‑through.
• Strong capability in reviewing RCAs, validating corrective and preventive actions, facilitating PIR reviews with stakeholders, and ensuring sustainable closure of recurring issues.
• Proven ability to convert operational requirements into agile stories, track sprint execution, manage backlog hygiene, and collaborate with distributed teams across time zones.
• Excellent stakeholder communication, customer governance, executive reporting, vendor management, and cross‑functional coordination skills.
• Good understanding of monitoring tools and operational observability practices using ServiceNow, New Relic, Azure Monitor, dashboards, alerting, ticket correlation, and service health reporting.
• Accountable for service delivery governance, resource coordination, risk management, status reporting, and implementation of industry‑standard processes and operational best practices.

What you will do:

• Lead Azure Cloud Operations and Support delivery across incident, change, problem, request, vulnerability remediation, automation, and platform governance workstreams.
• Drive ITIL‑aligned service management practices, ensuring consistent process adherence, measurable service improvements, and implementation of industry‑standard best practices.
• Manage major incidents end‑to‑end, including bridge coordination, customer communication, impact assessment, chronology tracking, escalation management, and service restoration governance.
• Review RCAs for quality, completeness, technical accuracy, recurrence prevention, and closure of corrective and preventive actions.
• Conduct PIR reviews with customers, stakeholders, vendors, and technical teams to identify gaps, lessons learned, improvement actions, and ownership timelines.
• Partner with technical teams to drive Azure Automation, Terraform, Ansible, Azure Update Manager, patching, configuration management, and vulnerability remediation execution.
• Convert operational requirements, remediation activities, and improvement opportunities into agile user stories with clear acceptance criteria, estimates, owners, timelines, and progress tracking.
• Represent delivery status in daily stand‑ups, customer governance calls, weekly reviews, monthly service reviews, leadership updates, and executive dashboards.
• Maintain strong stakeholder communication by providing timely, transparent, outcome‑oriented updates on risks, blockers, incidents, changes, vulnerabilities, and service improvement actions.
• Manage vendors and cross‑functional teams to drive ownership, governance, dependency closure, SLA adherence, and timely delivery of operational outcomes.
• Use monitoring and ITSM platforms such as ServiceNow, New Relic, Azure Monitor, and service dashboards to track alerts, trends, service health, ticket aging, recurring issues, and operational performance.
• Own delivery governance including resource planning, risk tracking, reporting, backlog prioritization, process compliance, and continual service improvement roadmap execution.