Cloud Engineer

MRE Consulting, Ltd.; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

MRE Consulting, Ltd. seeks an experienced IT consulting engineer with 5+ years designing, implementing, and managing cloud and on‑prem technologies. You will support and improve IT operations, grow the technology customer base, and collaborate with an MSP‑savvy team using Microsoft technologies.

The role requires hands‑on technical orientation, strong customer service, and the ability to present technical proposals. Office presence is expected for collaboration and project work.

Qualifications

• Bachelor’s degree or equivalent experience (CS or MIS preferred).
• 5-7 years’ experience supporting and implementing technology solutions.
• Willingness to learn new technologies.
• Ability to design and architect solutions and develop technical proposals.
• Ability to communicate strategies and best practices during design and implementation.
• Fundamental knowledge of project methodologies.
• Proven experience supporting Microsoft O365/Azure and CSP licensing.
• Leading and supporting Azure Architecture and Azure AVD environments.
• Experience with Azure networks (VNet, peering, landing zones).
• Knowledge of on‑prem Active Directory and Entra, including storage architectures and virtualization.

Responsibilities

• Proficiency in English and advanced troubleshooting and multi‑tasking.
• Ability to deal with stress and time sensitive matters.
• Availability on nights, weekends and holidays as required by client needs.
• Availability to work in‑office for managing and collaborating with IT help desk teams.
• Mentor team members as a subject matter expert.
• Communicate via email, phone, Teams and in‑person.
• Willing to commute to client sites (less than 20% travel).

Skills

Cloud & On-prem designs

Customer service

MSP experience

Azure Architecture

O365/Azure proficiency

English proficiency

Education

Bachelor’s degree or equivalent (CS/MIS preferred)

Tools

ConnectWise

HaloPSA

Jira

Freshdesk

Rewst

Thread (AI Chat Agent)

Job description

Join a team of highly technical individuals in a fast-paced, challenging environment. We are seeking an experienced IT consulting engineer with 5+ years of experience designing, implementing, and managing cloud and on-premises technologies. While at MRE, you will have the chance to support and improve our IT operations and help grow our technology customer base. This is a fantastic opportunity for someone who currently has experience working for an MSP and wants to work with leading edge Microsoft technologies and solutions. Candidates for this position should be self‑motivated, hands‑on, and technically oriented with a demonstrated understanding of customer service and IT processes.

Qualifications

• Bachelor’s degree or equivalent experience (CS or MIS is preferred)
• 5-7 years’ experience supporting and implementing technology solutions
• Thorough knowledge of and willingness to learn new technologies
• Ability to design and architect solutions and develop and present technical proposals
• Ability to communicate strategies and best practices during design and implementation
• Fundamental knowledge of project methodologies
• Proven experience supporting Microsoft O365/Azure as well as other third party supported applications
• Proven experience supporting Microsoft Solutions and knowledge of licensing through a Cloud Solutions Provider (CSP)
• Leading, managing, and supporting Azure Architecture
• Ability to support Azure AVD cloud computing environments
• Ability to build Azure networks and related items such as VNet Gateways, peering, landing zones
• Ability to manage and support both on‑premises Active directory and Entra
• Automation of processes from technologies such as power apps
• Automation of tool sets within the MSP technology stack
• Intune/Autopilot configuration management and policy creation
• Ability to support and manage storage solutions and Architecture
• Knowledge of and ability to manage and support VM technologies VMware/Hyper‑V
• Knowledge of Logic Applications
• Windows Migration and upgrade tactics
• BCDR strategies and implementation
• Linux experience of current LTS supported platforms
• API Integration
• SQL and database experience
• RMM experience
• Relevant experience using ticketing systems such as (ConnectWise, HaloPSA, Jira, Freshdesk, etc.)
• Experience with Rewst (Automation Engine) and Thread (AI Chat Agent)
• Fundamental Knowledge of AI
• Knowledge of network architecture including (Cisco, SonicWALL, Azure)
• Knowledge of storage architectures and systems including SAN administration, storage, and server virtualization (Hyper‑V and VMware) and consolidation
• Disaster recovery strategy, planning and administration (both on and offsite/cloud)
• Demonstrated abilities preparing documentation and training materials

Preferred Characteristics

• Out‑of‑the‑box thinker with the ability to understand client’s technology needs and present cost‑effective technology solutions and recommendations
• Willing to participate on special projects while managing individual tasks
• Ability to recommend and implement tools necessary to improve service delivery and quality
• Previous experience within a consulting organization or providing similar services internally
• Experience with pre‑sales and post‑sales support within a customer facing professional services organization
• Experience with working in an IT Service Management ticketing system such as ConnectWise
• Ability to deliver technical documentation such as bill of materials, statements of work, as‑builts, and topology diagrams
• Experienced troubleshooting networking and connectivity issues
• Experienced with IT asset tracking systems
• Proven experience meeting client’s business objectives
• Experience managing escalation of client issues in a timely mannerDetail oriented with a focus on time managementExcellent written and verbal communication skillsMust be a team player with outstanding customer service skills

  Essential Functions

  • Proficiency in English
  • Advanced troubleshooting and multi‑tasking skills
  • Ability to deal with stress and time sensitive matters
  • Availability on nights, weekends and holidays as required by client needs
  • Availability to work in‑office for managing and collaborating with IT help desk teams
  • Ability to collaborate and provide mentorship as a subject matter expert with the team
  • Communicate via email, phone, Teams and in‑person
  • Willing to commute to client sites (less than 20% travel)