Technical Project Engineer

Hireframe; United States; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Permanent remote work flexibility

Paid Time Off

Health Maintenance Organization coverage

Annual performance bonuses

Dedicated coaches for support

Job summary

A communication technology company is seeking a Technical Project Engineer to lead the implementation of customer communication platforms. You will manage full-cycle onboarding projects, support technical integrations, and ensure seamless go-live experiences. Ideal candidates possess experience with CCaaS/UCaaS platforms like Zoom and Genesys, as well as strong problem-solving and communication skills. The position offers permanent remote work flexibility and opportunities for professional growth.

Qualifications

• Experience with CCaaS and/or UCaaS platforms.
• Strong understanding of system configuration and call flow design.
• Background in technical consulting or implementation engineering.

Responsibilities

• Lead implementation projects from kickoff to go-live.
• Manage client implementations and scoping sessions.
• Create and maintain technical documentation.

Skills

Problem-solving mindset

Systems-thinking

Technical issue troubleshooting

Strong communication skills

Customer-focused approach

Tools

Zoom

Genesys

Five9

Dialpad

Job description

We are looking for a highly skilled Technical Project Engineer to lead end-to-end implementation of customer communication platforms (CCaaS and UCaaS). In this role, you will manage full-cycle onboarding projects, configure and deploy communication systems, support technical integrations, and ensure a seamless go‑live experience for clients.

Duties and Responsibilities

• Lead full‑cycle implementation projects (typically 30–90 days) from kickoff through go‑live and hypercare
• Own and manage 1–2 concurrent client implementations depending on workload
• Conduct project scoping, requirements gathering, and solution design with clients
• Configure and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or similar systems
• Manage technical setup including number porting, routing configuration, system provisioning, and UAT testing
• Support integration and configuration of APIs and connected systems where applicable
• Facilitate client onboarding sessions, training, and implementation workshops
• Serve as the primary point of contact for clients throughout the implementation lifecycle
• Coordinate with internal teams including IT, project managers, and support teams to ensure delivery success
• Ensure smooth transition to vendor support or operations teams after go‑live
• Create and maintain implementation documentation, onboarding guides, and technical playbooks
• Identify implementation risks, troubleshoot deployment issues, and recommend solutions in real time

Technical Expertise

• Experience with CCaaS and/or UCaaS platforms (e.g., Zoom, Genesys, Five9, Dialpad)
• Strong understanding of system configuration, telephony setup, and call flow design
• Experience with integrations, APIs, and technical implementation workflows
• Background in SaaS onboarding, technical consulting, or implementation engineering

Core Skills

• Strong problem‑solving and systems‑thinking mindset
• Ability to manage complex implementation timelines and multiple stakeholders
• Highly organized with strong attention to detail
• Comfortable troubleshooting technical issues during live implementations

Communication & Soft Skills

• Strong English communication skills (fluent required)
• Confident leading client‑facing calls, workshops, and training sessions
• Customer‑focused, empathetic, and solution‑oriented approach
• Ability to work independently in a remote, cross‑functional environment
• Strong documentation skills and ability to translate technical work into clear processes

Bonus Points

• Experience designing or managing backend workflows for operational processes.
• Familiarity with automation testing and data extraction from PDFs or other structured documents.
• Experience working in startup or remote operations environments.
• Exposure to HIPAA‑compliant processes or healthcare operational workflows.

Benefits

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth