Technical Program Manager, RMA & Field Failure (Hybrid)

ALTEN Technology USA; Irvine, Palo Alto (CA, CA); On-site; USD 130,000 - 160,000; Full time

Job summary

ALTEN Technology USA is seeking a Technical Program Manager for RMA & Field Failure Analysis in Irvine or Palo Alto, CA. You will lead a hybrid on-site/offshore team to triage RMAs, drive root cause analysis, and improve CAPA processes, working closely with clients and suppliers.

You’ll oversee ECU hardware debugging, embedded firmware diagnostics, and vehicle network troubleshooting, with a strong emphasis on program management, KPIs, and timely delivery of corrective actions.

Qualifications

• 8+ years in automotive electronics, incl. 3+ years leading technical teams or programs.
• Hands-on ECU hardware debugging and failure analysis: schematics, PCBA, troubleshooting.
• Embedded firmware and diagnostics knowledge: logs, DTCs, UDS.
• Understanding of CAN/CAN-FD, LIN, Automotive Ethernet.
• Experience with 8D, FTA, 5-Why, RCA and CAPA.
• Lab equipment proficiency: oscilloscopes, power supplies, multimeters, CAN tools.
• Experience coordinating offshore teams.
• Excellent English communication with engineers and management.

Responsibilities

• Triage RMAs and route for on-site or offshore analysis.
• Drive root-cause investigations on ECU hardware and firmware.
• Review FTA, RCA and CAPA reports before client delivery.
• Support debug on the bench: reproduction, measurements, log extraction.
• Coordinate daily work between on-site and offshore teams.
• Track KPIs and deliver weekly scorecards and monthly reporting.
• Manage risks, escalations, and stakeholder expectations.
• Improve RMA process: templates and known-issues database.

Skills

Automotive electronics

Team leadership

ECU hardware debugging

Embedded firmware & diagnostics

Vehicle networks

Offshore coordination

Technical communication

Tools

Oscilloscopes

Power supplies

Multimeters

CAN tools

Job description

ALTEN Technology USA is seeking a Technical Program Manager for RMA & Field Failure Analysis in Irvine or Palo Alto, CA. You will lead a hybrid on-site/offshore team to triage RMAs, drive root cause analysis, and improve CAPA processes, working closely with clients and suppliers.

You’ll oversee ECU hardware debugging, embedded firmware diagnostics, and vehicle network troubleshooting, with a strong emphasis on program management, KPIs, and timely delivery of corrective actions.