Technical Program Manager – Lifecycle & Delivery

TechDigital Group; United States; On-site; USD 90,000 - 120,000; Full time

Job description

Responsibilities

• Develop project plans for technical initiatives related to lifecycle management.
• Manage budgets and allocate resources effectively for project implementation.
• Ensure adherence to timelines and quality standards throughout the project lifecycle.
• Collaborate with cross‑functional teams, including Critical Environment, Physical Security, and Datacenter Operations.
• Oversee the execution of project tasks and milestones, resolving any conflicts or issues that arise.
• Manage and prioritize work orders via Azure DevOps tool, as per FTE direction.
• Lead multiple projects scoped to be delivered within the fiscal year.
• Proactively detect and remediate project risks and opportunities.
• Maintain project artifacts in various corporate tools.
• Tracks equipment order and delivery status from installation to close‑out in GSRs, reported weekly.
• Maintain clear and well‑structured business requirements/documents.
• Analyze process opportunities and propose continuous improvement during review discussions. Process updates should be approved by approved MS personnel.
• 100% adherence to the Microsoft Security standards.
• To adhere to quality standards, regulatory requirements and company policies.
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management.
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.