TECHNICAL PROGRAM MANAGER

Infinity Outsourcing; Bellevue (WA); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading outsourcing firm in Bellevue, WA is seeking an experienced Project Manager to lead projects aligned with Microsoft’s Customer Experience and Success initiatives. The ideal candidate will have expertise in Customer Experience Management, strong communication skills, and the ability to manage cross-functional teams effectively. Responsibilities include managing project execution, translating business requirements, and providing timely status reports. This role offers an opportunity to drive strategic outcomes and foster project success from inception to completion.

Qualifications

• Proven ability to strategize and implement strategic program initiatives.
• Experience in Project Management within Customer Experience and Success.
• Ability to communicate complex information to various stakeholders.

Responsibilities

• Manage execution of DCS project goals and objectives.
• Translate business requirements for technical teams.
• Provide project status reports using established norms.
• Lead meetings with business data owners.

Skills

Customer Experience Management

Strong communication skills

Interpersonal skills

Critical Thinking

Digital Automation Technologies

Power Platform

Power BI

Microsoft Excel

Tools

ADO

VSO

Microsoft PPT

Job description

Project Managers have a sharp business mind, strong business acumen and a proven ability to strategize and implement strategic program initiatives. They are responsible for understanding the Microsoft Customer Experience and Success [CE*S] business strategy and specific Digital Customer Success [DCS] initiatives in alignment with that strategy. They lead the project with direct responsibility for the end-to-end execution to achieve business outcomes. Project managers are highly skilled professionals with business and subject matter domain expertise who help organizations stay on schedule, on spec, and ultimately on an upward trajectory of success and growth. They are also motivated by the desire to optimize productivity and nurture project success from inception to completion.

Skills & Experience

• Customer Experience | Customer Success Industry Experience | Management
• Strong communication skills: should be able communicate complex information to technical and non-technical stakeholders.
• Strong Written and verbal communication skills
• Interpersonal skills
• Critical Thinking
• Digital Automation Technologies | CX Platforms
• Power Platform, App Studio | Functional Knowledge
• Power BI, ADO, VSO, Microsoft Excel, PPT

Job Responsibilities

• Acquire and continuously maintain knowledge of Microsofts Customer Experience and Success priorities and objectives in alignment with and advancement of DCS project goals and objectives
• Participate and contribute to Digital Customer Success Strategy definition with primary responsibility for execution of stated strategy
• Manage metrics requirements with Principal PM, working closely with technical Team to explain the requirement, developing Tech specs and BRDs, reviewing the metrics deliverables before passing to PMs.
• Assist FTE Principal PM with metric requirements, Field Escalations, research, and development prioritization.
• Translate business requirements to work with technical team with proposed business scenarios solutions on agreement from stakeholders that aligns with the business strategy.
• Manage the Module deliverable with technical Lead to ensure module release on the required date, within the approved scope.
• In partnership with various metrics, actively manage assumptions, dependencies, risks, issues, and potential impacts, and facilitates the development of appropriate mitigation actions.
• Provide accurate, timely and fit for purpose programs and/or project status reports using established norms.
• Ability to organize and lead meetings with business and operational data owners
• Coordinate and communicate between business users, balancing requirements and resources to solve business problems
• Ability to build tabular and/or visualization reports as needed
• Work closely with technical team to document business processes
• Identify key dependencies and requirements needed from cross-functional teams to drive stated outcomes
• Work with other peers and stakeholders engaged in DCS programs to identify risks and opportunities within and across multiple projects.