Technical Program Manager, Client & Operations

ITS (Internet Testing Systems); Baltimore (MD); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Remote and hybrid work options

Health, dental, vision, and insurance

Traditional and Roth 401(k)

Company-paid life, STD, LTD

Professional development

Dog-friendly office

Job summary

Internet Testing Systems (ITS) is seeking a Program Manager to join our team in Baltimore, MD. This role is remote eligible with a preference for East Coast time zones, offering a dynamic, technology-driven environment.

The Program Manager will own client relationships, translate business needs into technical requirements, and ensure projects are delivered on time and within scope while coordinating cross-functional teams.

Qualifications

• Bachelor’s degree with a technical aptitude to understand software systems or relevant work experience.
• Technical project management experience (min 5 years).
• Client management experience (min 5 years).
• Advanced MS Office skills (Word, Excel, PowerPoint).

Responsibilities

• Owns the client relationship with our external customers and builds long-lasting partnerships.
• Translates client needs into functional requirements for development and operations teams.
• Manages project plans and reports progress to milestones, ensuring timely delivery.
• Coordinates day-to-day operations, meetings, and configuration tasks, and mentors junior staff.

Skills

Communication

Project management

Client management

Analytical thinking

Security practices

Data analysis

Education

Bachelor’s degree with a technical aptitude

Tools

MS Office

MS Excel

MS PowerPoint

APIs

Job description

Internet Testing Systems (ITS) is seeking a Program Manager to join our team in Baltimore, MD. This role is remote eligible with a preference for East Coast time zones, offering a dynamic, technology-driven environment.

The Program Manager will own client relationships, translate business needs into technical requirements, and ensure projects are delivered on time and within scope while coordinating cross-functional teams.