Availability Manager

MANTECH; Maryland; On-site; USD 85,000 - 110,000; Full time

Job summary

MANTECH seeks a motivated Availability Manager to join our team in Annapolis Junction, MD. The shift for this role is Monday - Friday: 2 pm - 10 pm ET (MD).

The position involves serving from MD work centers, managing outages, major incidents, and data-driven improvements across regions to ensure top-tier customer support services. Requires TS/SCI with Poly and 2+ years in a technical role.

Qualifications

• Active TS/SCI clearance with polygraph.
• 2+ years of experience in a technical support or IT operations role.
• Strong written and verbal communication with ability to present to leadership.

Responsibilities

• Serve as integral member of team operating from work centers in MD.
• Support the delivery of services within SLAs and KPIs by managing outages and major incidents, plus post-incident analysis.
• Use metrics to identify trends, perform root cause analysis and implement preventative measures with IT teams.
• Complete tailored training to provide 24/7 support for a worldwide IT operations contract and provide PMO feedback as requested.

Skills

Security+

IAT Level II

Communication skills

Job description

MANTECH seeks a motivated, career and customer-oriented Availability Manager to join our team in the Annapolis Junction, MD

The shift for this role is Monday - Friday: 2 pm - 10 pm ET (MD)

Responsibilities Include But Are Not Limited To

• Serve as integral member of team operating from work centers in MD.
• Support the delivery of services within Service Level Agreements and Key Performance Indicators across geographically dispersed supported regions via managing network outages, responding to Major Incidents, and performing analysis to create after action reports.
• Use metrics and client data to identify trends, anticipate problems, perform root cause analysis and work with members across the IT teams to help implement preventative measures to ensure a best-in-class level of customer support services.
• Complete tailored training successfully to provide 24/7 support to daily operations for a worldwide-IT operations support contract and provide feedback to other PMO teams as requested.

Minimum Qualifications

• 2+ years relevant experience in technical subject
• Must have Security+ or other IAT Level II certification
• Developed oral and written communication skills with the ability to convey technical concepts to various audiences and to communicate effectively with senior managers, colleagues, and other stakeholders.
• Experience in a technical support role with an understanding of IT equipment, network, and end user devices.

Clearance Requirements

• Active TS/SCI clearance with Poly

Physical Requirements

• Maintains a regular sedentary position, attends meeting both virtually and in person, constantly positions self to maintain computers in the lab, including under the desks and in the server closet and must be willing to travel as needed to support operational demands.