Technical Program Manager: AI-Driven Knowledge Systems

Coinbase; Los Angeles (CA); On-site; USD 148,835 - 175,100; Full time

Benefits offered by this job

Equity and bonus eligibility

Medical, dental, and vision benefits

401(k) plan

Job summary

Coinbase is seeking a Technical Program Manager to drive the development of knowledge systems that enhance customer self-service and AI-assisted support. In this role, you will translate strategic goals into technical execution, ensuring systems are efficient and customer-friendly.

The ideal candidate will have at least 5 years of program management experience, a strong understanding of information retrieval architectures, and the ability to align technical and operational stakeholders for successful project outcomes. The position offers a competitive salary range and a unique opportunity to impact the future of finance.

Qualifications

• 5+ years in technical program management or operational leadership.
• Experience with complex cross‑functional environments.
• Proven ability to manage multi‑team initiatives from launch through execution.

Responsibilities

• Own programs to improve customer self‑service and tooling.
• Drive alignment across Knowledge Systems and partner teams.
• Lead planning for significant initiatives like knowledge system modernization.

Skills

Technical program management

Information retrieval architectures

Systems thinking

Alignment across stakeholders

Tools

LangChain

LlamaIndex

Job description

Coinbase is seeking a Technical Program Manager to drive the development of knowledge systems that enhance customer self-service and AI-assisted support. In this role, you will translate strategic goals into technical execution, ensuring systems are efficient and customer-friendly.

The ideal candidate will have at least 5 years of program management experience, a strong understanding of information retrieval architectures, and the ability to align technical and operational stakeholders for successful project outcomes. The position offers a competitive salary range and a unique opportunity to impact the future of finance.