Knowledge Systems TPM: AI-Driven Support & Scale

Coinbase; Columbus (OH); Hybrid; USD 149,000 - 175,000; Full time

Benefits offered by this job

Equity

Bonus eligibility

Medical/dental/vision

401(k)

Job summary

Coinbase is seeking a Technical Program Manager for the Knowledge Systems team. You will translate knowledge strategy into technical execution, bridging customer self-service, knowledge operations, and AI-assisted delivery to scale support without linear headcount growth.

You’ll lead programs around workflow automation, CMS improvements, and data-driven knowledge systems, collaborating across engineering, product, and partner teams.

Qualifications

• 5+ years of technical program management in a cross-functional environment.

Responsibilities

• Own programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery.
• Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
• Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
• Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
• Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
• Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Skills

Technical program management

Information retrieval architectures

LangChain

LlamaIndex

CMS platforms

Tools

LangChain

LlamaIndex

Job description

Coinbase is seeking a Technical Program Manager for the Knowledge Systems team. You will translate knowledge strategy into technical execution, bridging customer self-service, knowledge operations, and AI-assisted delivery to scale support without linear headcount growth.

You’ll lead programs around workflow automation, CMS improvements, and data-driven knowledge systems, collaborating across engineering, product, and partner teams.