Technical Program Manager - AI-Driven CX Intelligence

Coinbase; United States; Hybrid; USD 130,000 - 160,000; Full time

Job summary

Coinbase is looking for a Lead Technical Program Manager for CX Intelligence & AI (CXI). In this role, you will be the program management owner for all CX initiatives, driving execution across multiple teams. You will define strategic roadmaps and innovate AI-first solutions to enhance customer support experiences.

With 10+ years in technical program management, you will creatively tackle challenges and improve efficiencies. The role requires managing a large portfolio encompassing AI automation and delivering initiatives critical to operational success.

Qualifications

• 10+ years of experience in technical program management or related roles.
• Experience in CX engineering teams, especially in fintech.
• Proven track record managing complex, multi-team initiatives.

Responsibilities

• Drive cross-functional execution across CX Ops and Engineering.
• Define strategic roadmap and deliver high-priority initiatives.
• Own a portfolio of agent tooling and SaaS initiatives spanning AI automation.

Skills

AI/ML systems

Automation platforms

Data pipelines

CX technologies

BI tools (Looker, Snowflake)

Program management

Job description

Coinbase is looking for a Lead Technical Program Manager for CX Intelligence & AI (CXI). In this role, you will be the program management owner for all CX initiatives, driving execution across multiple teams. You will define strategic roadmaps and innovate AI-first solutions to enhance customer support experiences.

With 10+ years in technical program management, you will creatively tackle challenges and improve efficiencies. The role requires managing a large portfolio encompassing AI automation and delivering initiatives critical to operational success.