Technical Program Manager — Agile Delivery Leader

HTC Global Services; Dearborn (MI); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Group Health (Medical, Dental, Vision)

PTO and Holidays

401(k) matching

Life and Disability insurance

Professional Development

Wellness programs

Job summary

HTC Global Services seeks a Technical Program Manager to plan and oversee technology-focused projects, applying Agile, Scrum, Kanban, Lean and Waterfall methodologies. You will work with IT teams, vendors, and stakeholders to deliver complex programs, manage backlogs, and drive continuous improvement.

The role requires 6+ years in IT and 3+ years in program management, with expertise in cyber security, testing, and Jira-based reporting.

Qualifications

• Bachelor's degree required.
• 6+ years of IT experience.
• 3+ years in program management.
• Expert-level project management experience.
• Experience with Cyber Security.
• Experience with Application Testing.
• Experience with Jira.
• Experience managing Agile ceremonies and cadences.
• Experience with project reporting, delivery metrics, and risk management.
• Experience coordinating testing, QA, and UAT activities.
• Experience working with multiple stakeholder groups and technical teams.

Responsibilities

• Develop project plans and define project/program scope, goals, and deliverables for technology application development and implementation.
• Drive problem-solving and continuous improvement initiatives in collaboration with IT teams and technology vendors.
• Facilitate development efforts by creating and monitoring streamlined processes between internal teams and external technology providers.
• Manage Agile ceremonies and cadences, including sprint planning, backlog grooming, retrospectives, and stand-ups.
• Establish and maintain Agile/iteration cadences as team structure, scope, or stakeholder needs evolve.
• Build and maintain reporting using Jira and other tools to track velocity, throughput, capacity, and delivery risk.
• Define and track team health and delivery metrics to support continuous improvement.
• Provide management-level status updates, including risks, scope changes, and escalations.
• Communicate project and program status to stakeholders across multiple organizations and teams using quantitative measurements.
• Identify and drive resolution of obstacles and blockers affecting delivery.
• Ensure project and program objectives, deliverables, and results are completed within agreed scope, timelines, budget, and allocated resources.
• Provide analysis and reporting and present data clearly for reviews and presentations.
• Identify risks and develop mitigation plans to support timely project/program completion.
• Manage technology product goals and forecasts and collaborate with technical development teams to translate long-term objectives into actionable technology strategies and implementation roadmaps.
• Balance workload across technical staff to support realistic capacity planning.
• Ensure requirements are clearly written and aligned with stakeholder needs.
• Coordinate testing, QA, and UAT activities across the SDLC with engineering and business stakeholders.
• Partner with GRC, data analytics, cyber, compliance, risk, and business teams to solve problems and deliver enterprise value.
• Ensure the quality of project deliverables and manage scope across complex, multi-stakeholder iterations.
• Build strong stakeholder relationships to ensure requirements are understood and issues are resolved efficiently.
• Support vendor coordination and integration efforts where applicable.
• Apply standard project and development lifecycle methodologies, including Agile and Waterfall.
• Serve as a Scrum Master or Agile Coach when required.

Skills

IT experience

Program management

Agile ceremonies

Stakeholder management

Risk management

Jira

Scrum Master

Education

Bachelor's degree

Master's degree

Tools

Jira

Archer tooling

ServiceNow

Job description

HTC Global Services seeks a Technical Program Manager to plan and oversee technology-focused projects, applying Agile, Scrum, Kanban, Lean and Waterfall methodologies. You will work with IT teams, vendors, and stakeholders to deliver complex programs, manage backlogs, and drive continuous improvement.

The role requires 6+ years in IT and 3+ years in program management, with expertise in cyber security, testing, and Jira-based reporting.