Technical Program Manager

Ethereum Technologies; Plano (TX); On-site; USD 100,000 - 150,000; Full time

Job summary

Ethereum Technologies in Plano, TX is seeking a seasoned Program Manager to lead accessibility initiatives across operational environments. You will translate customer needs into technical and product requirements, manage stakeholders, and ensure on-time delivery.

This role requires 3–5 years of program management experience, strong communication, and a customer-first mindset, with a focus on maintaining global standards and collaborating with multiple teams.

Qualifications

• 3–5 years of program management experience.
• Ability to translate customer needs into technical/product requirements.
• Customer-first mindset and client-oriented approach.
• Excellent communication and interpersonal skills.

Responsibilities

• Define technical requirements for accessibility in operational environments.
• Drive execution of accessibility solutions with appropriate technology, standards, and processes.
• Identify project requirements at each stage and coordinate with project managers for on-time deliveries.
• Maintain global standard practice in technical accessibility consultations and audits.
• Establish authority over relevant technical teams working on operational technologies.
• Develop collaborative relationships with internal and external teams.
• Create a monitoring program that tracks customer metrics and reports results to stakeholders.
• Stay up-to-date with industry trends, compliance standards, and emerging technologies.
• Communicate technical aspects to internal/external teams including senior management.
• Identify new program development opportunities and test them toward deployment.

Skills

Program management

Communication skills

Interpersonal skills

Customer-focused mindset

Stakeholder management

Technical acumen

Leadership

Business administration knowledge

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Job Description

This role requires strongtechnical acumen, program and stakeholder management, and a process optimization mindset.

• Work on defining the technical requirements for providing accessibility solutions in populated operational environments.
• Drive the execution of said accessibility solutions with the right technology, product standards, and process interactions.
• Identify the project requirements at each stage and work with project managers to ensure on-time deliveries.
• Ensure that we maintain a global standard practice in technical accessibility consultations and audits of production and operational environments.
• Establish direct authority over relevant technical teams that work on operational technologies.
• Develop collaborative relationships with relevant internal and external teams.
• Develop a system to track jobs across several technical projects in a bid to provide relevant recommendations.
• Work on creating a monitoring program that tracks certain customer metrics, and then report them to relevant parties.
• Maintain a healthy knowledge of current trends in our industry, including emerging technology, compliance standards, and other relevant technology.
• Communicate the technical aspects of the solutions to both internal and external teams, including senior management.
• Identify new program development opportunities and test them towards deployment.
• At least 3-5 years of experience in program management.
• An ability to identify customer needs and translate them into technical and product requirements is a must.
• You need to have a customer-first mindset to determine what the customer wants, how they want it, and in what capacity.
• Excellent communication and interpersonal skills are a requirement.
• A good understanding of business administration and management is a requirement.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.