Technical Program Manager

EPITEC; Omaha (NE); On-site; USD 96,000 - 131,000; Full time

Job summary

EPITEC in Omaha, NE seeks a Senior Technical Program Manager to lead client onboarding and enablement programs in a fast-paced environment. You will coordinate across engineering, product, professional services, and clients to deliver secure, scalable integrations and rapid time-to-value.

Responsibilities include defining scope and milestones, building repeatable onboarding playbooks, managing API and data migration projects, and guiding executive communications.

Qualifications

• 7+ years of program or project management experience with onboarding programs.
• Experience delivering complex integrations across multiple engineering teams.
• Strong client-facing skills with executive presentation ability.
• Technical fluency: cloud architectures (AWS/Azure/GCP), REST APIs, CI/CD.
• Proven ability to manage multi-party dependencies and negotiate trade-offs.

Responsibilities

• Lead end-to-end technical onboarding programs for strategic clients: define scope, milestones, success criteria and acceptance for each engagement.
• Build and run repeatable onboarding frameworks, playbooks, templates and automation to reduce cycle time and operational effort.
• Manage technical integration projects (APIs, data migrations, connectors, batch/real time flows) including architecture handoffs, environment provisioning, and release coordination.
• Serve as the senior client facing program lead: run kickoff, status reviews, steering committees and executive communications; set expectations and escal pro-actively.
• Coordinate cross functional delivery across engineering, product, security, compliance, QA, operations, professional services and third party vendors.
• Identify, track and resolve technical and commercial dependencies and risks (data mapping, security reviews, legal/contract milestones, implementation windows).
• Drive readiness for go live and early production support: runbooks, run / rollback plans, monitoring, alerts, SLA handoffs to operations and client success.
• Measure and improve onboarding outcomes: time to value, launch success rate, change request frequency, customer satisfaction (NPS/CSAT) and operational cost.
• Mentor and enable implementation teams to adopt best practices and continuously improve throughput.
• Partner with product and GTM teams to influence product roadmap based on onboarding learnings and recurring client requirements.

Skills

Program management

Client onboarding

Stakeholder management

Cross-functional leadership

Problem solving

Agile delivery

Jira & Confluence

Education

Bachelor’s degree in Computer Science, Engineering, Information Systems or equivalent

Tools

Jira

Confluence

Salesforce or equivalent

Job description

Job Title: Senior Technical Program Manager — Client Implementation & Enablement

Location: Omaha NE onsite

Duration: 12 months plus extensions

W2 Only

Pay Rate Range : $70-95 /hr

Candidate needs to be able to project manage in a very fast paced environment and be very good at problem solving

Who we are

We partner with clients to make complex integrations simple and successful. We’re looking for a Senior Technical Program Manager to lead and scale high visibility client onboarding programs at Fiserv. You’ll bridge engineering, product, professional services, account teams and our clients to deliver predictable, secure, and fast time to value for new integrations and migrations.

What You’ll Do

• Lead end to end technical onboarding programs for strategic clients: define scope, milestones, success criteria and acceptance for each engagement.
• Build and run repeatable onboarding frameworks, playbooks, templates and automation to reduce cycle time and operational effort.
• Manage technical integration projects (APIs, data migrations, connectors, batch/real time flows) including architecture handoffs, environment provisioning, and release coordination.
• Serve as the senior client facing program lead: run kickoff, status reviews, steering committees and executive communications; set expectations and escal proactively.
• Coordinate cross functional delivery across engineering, product, security, compliance, QA, operations, professional services and third party vendors.
• Identify, track and resolve technical and commercial dependencies and risks (data mapping, security reviews, legal/contract milestones, implementation windows).
• Drive readiness for go live and early production support: runbooks, run / rollback plans, monitoring, alerts, SLA handoffs to operations and client success.
• Measure and improve onboarding outcomes: time to value, launch success rate, change request frequency, customer satisfaction (NPS/CSAT) and operational cost.
• Mentor and enable implementation teams to adopt best practices (agile delivery, backlog hygiene, release checklists) and continuously improve throughput.
• Partner with product and GTM teams to influence product roadmap based on onboarding learnings and recurring client requirements.

What We Expect You To Bring Required

• 7+ years of program or project management experience with at least 3 years leading technical, client facing onboarding or implementation programs.
• Demonstrated track record delivering complex integrations (APIs, ETL/data migrations, SSO, payment/transaction systems) across multiple engineering teams.
• Strong client facing skills with the ability to present to senior executives, set expectations and drive decisions.
• Technical fluency: cloud architectures (AWS/Azure/GCP), REST APIs, authentication/authorization patterns, data mapping/transformation concepts and CI/CD.
• Proven experience managing multi party dependencies (internal teams, vendors, client IT) and negotiating trade offs under time pressure.
• Experience with delivery and collaboration tools (Jira, Confluence, Salesforce or equivalent) and with program artifacts (roadmaps, RAID logs, decision logs).
• Excellent written and verbal communication, organization and stakeholder management skills.

Preferred

• Bachelor’s degree in Computer Science, Engineering, Information Systems or equivalent experience.
• Experience in regulated industries (financial services, payments, healthcare) and familiarity with compliance reviews (PCI, SOC, KYC/AML).
• Prior experience building onboarding playbooks, automation for provisioning or data validation tools.
• Certifications such as PMP, SAFe, Certified ScrumMaster.

Core competencies

• Client empathy and service orientation — prioritize client success while protecting product integrity and delivery timelines.
• Strategic delivery mindset — align onboarding plans to business outcomes and customer value.
• Influence without authority — build consensus across distributed teams and external stakeholders.
• Risk based decision making — surface trade offs early and lead pragmatic mitigations.
• Continuous improvement — use metrics and feedback loops to scale and standardize repeatable processes.

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