Senior Technical Program Manager - Client Implementation & Enablement

Randstad Digital Americas; Omaha (NE); On-site; USD 200,579,000 - 267,916,000; Full time

Benefits offered by this job

Medical

Prescription coverage

Dental

Vision

401K plan

Short-term disability

Life insurance

Job summary

Randstad Digital Americas seeks an experienced Program Manager to lead technical onboarding for strategic clients in Omaha. You will define scope, milestones, and acceptance criteria, while building repeatable onboarding playbooks and automation to reduce cycle time.

Responsibilities include managing API/Data integration projects, coordinating across engineering, product, security, QA, and vendors, and guiding executive communications.

Qualifications

• 7+ years of program or project management experience with at least 3 years leading technical, client facing onboarding or implementation programs.
• Demonstrated track record delivering complex integrations (APIs, ETL/data migrations, SSO, payment/transaction systems) across multiple engineering teams.
• Strong client facing skills with the ability to present to senior executives, set expectations and drive decisions.
• Technical fluency: cloud architectures (AWS/Azure/GCP), REST APIs, authentication/authorization patterns, data mapping/transformation concepts and CI/CD.
• Proven experience managing multi party dependencies (internal teams, vendors, client IT) and negotiating trade offs under time pressure.
• Experience with delivery and collaboration tools (Jira, Confluence, Salesforce or equivalent) and with program artifacts (roadmaps, RAID logs, decision logs).
• Excellent written and verbal communication, organization and stakeholder management skills.

Responsibilities

• Lead end to end technical onboarding programs for strategic clients: define scope, milestones, success criteria and acceptance for each engagement.
• Build and run repeatable onboarding frameworks, playbooks, templates and automation to reduce cycle time and operational effort.
• Manage technical integration projects (APIs, data migrations, connectors, batch/real time flows) including architecture handoffs, environment provisioning, and release coordination.
• Serve as the senior client facing program lead: run kickoff, status reviews, steering committees and executive communications; set expectations and elevate proactively.
• Coordinate cross functional delivery across engineering, product, security, compliance, QA, operations, professional services and third party vendors.
• Identify, track and resolve technical and commercial dependencies and risks (data mapping, security reviews, legal/contract milestones, implementation windows).
• Drive readiness for go live and early production support: runbooks, run / rollback plans, monitoring, alerts, SLA handoffs to operations and client success.
• Measure and improve onboarding outcomes: time to value, launch success rate, change request frequency, customer satisfaction (NPS/CSAT) and operational cost.
• Mentor and enable implementation teams to adopt best practices (agile delivery, backlog hygiene, release checklists) and continuously improve throughput.
• Partner with product and GTM teams to influence product roadmap based on onboarding learnings and recurring client requirements.

Skills

Program management

Onboarding

APIs

Cloud

Stakeholder management

Jira/Confluence

Education

Bachelor's degree

Tools

Jira

Confluence

Salesforce

CI/CD

Job description

Job Summary

On-site in Omaha; Candidate needs to be able to project manage in a very fast paced environment and be very good at problem solving

Job Summary

On-site in Omaha; Candidate needs to be able to project manage in a very fast paced environment and be very good at problem solving

location: Omaha, Nebraska

job type: Contract

salary: $70.00 - 93.50 per hour

work hours: 9am to 5pm

education: Bachelors

Responsibilities

• Lead end to end technical onboarding programs for strategic clients: define scope, milestones, success criteria and acceptance for each engagement.
• Build and run repeatable onboarding frameworks, playbooks, templates and automation to reduce cycle time and operational effort.
• Manage technical integration projects (APIs, data migrations, connectors, batch/real time flows) including architecture handoffs, environment provisioning, and release coordination.
• Serve as the senior client facing program lead: run kickoff, status reviews, steering committees and executive communications; set expectations and elevate proactively.
• Coordinate cross functional delivery across engineering, product, security, compliance, QA, operations, professional services and third party vendors.
• Identify, track and resolve technical and commercial dependencies and risks (data mapping, security reviews, legal/contract milestones, implementation windows).
• Drive readiness for go live and early production support: runbooks, run / rollback plans, monitoring, alerts, SLA handoffs to operations and client success.
• Measure and improve onboarding outcomes: time to value, launch success rate, change request frequency, customer satisfaction (NPS/CSAT) and operational cost.
• Mentor and enable implementation teams to adopt best practices (agile delivery, backlog hygiene, release checklists) and continuously improve throughput.
• Partner with product and GTM teams to influence product roadmap based on onboarding learnings and recurring client requirements.

Qualifications

• 7+ years of program or project management experience with at least 3 years leading technical, client facing onboarding or implementation programs.
• Demonstrated track record delivering complex integrations (APIs, ETL/data migrations, SSO, payment/transaction systems) across multiple engineering teams.
• Strong client facing skills with the ability to present to senior executives, set expectations and drive decisions.
• Technical fluency: cloud architectures (AWS/Azure/GCP), REST APIs, authentication/authorization patterns, data mapping/transformation concepts and CI/CD.
• Proven experience managing multi party dependencies (internal teams, vendors, client IT) and negotiating trade offs under time pressure.
• Experience with delivery and collaboration tools (Jira, Confluence, Salesforce or equivalent) and with program artifacts (roadmaps, RAID logs, decision logs).
• Excellent written and verbal communication, organization and stakeholder management skills.

Preferred

• Bachelor's degree in Computer Science, Engineering, Information Systems or equivalent experience.
• Experience in regulated industries (financial services, payments, healthcare) and familiarity with compliance reviews (PCI, SOC, KYC/AML).
• Prior experience building onboarding playbooks, automation for provisioning or data validation tools.
• Certifications such as PMP, SAFe, Certified ScrumMaster.

Core competencies

• Client empathy and service orientation - prioritize client success while protecting product integrity and delivery timelines.
• Strategic delivery mindset - align onboarding plans to business outcomes and customer value.
• Influence without authority - build consensus across distributed teams and external stakeholders.
• Risk based decision making - surface trade offs early and lead pragmatic mitigations.
• Continuous improvement - use metrics and feedback loops to scale and standardize repeatable processes.

AWS,APIs,collaboration tools,Confluence,CI/CD,data mapping,data validation,ETL,Information Systems,Computer Science,Jira,Azure,RAID,REST APIs,Salesforce,ScrumMaster,Excellent written and verbal communication,Coordinate,organization,empathy,proactively,service orientation,architecture,automation,bridge engineering,executive communications,Continuous improvement,PMP,Certified ScrumMaster,client onboarding,Strong client facing skills,KYC,client success,customer satisfaction,cycle time,Risk based decision making,agile delivery,onboarding,healthcare,financial services,hygiene,Influence without authority,Mentor,metrics,negotiating,throughput,production support,professional services,project management,QA,compliance reviews,risks,security,stakeholder management skills,standardize,Technical fluency,product roadmap

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including:

• medical
• prescription
• dental
• vision
• AD&D
• life insurance offerings
• short-term disability
• 401K plan (all benefits are based on eligibility)

This posting is open for thirty (30) days.