Technical Product Support & Training Specialist

Advertising Specialty Institute; Philadelphia (Philadelphia County); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Paid maternity and paternity leave

Onsite daycare and family support

Job summary

Advertising Specialty Institute (ASI) is seeking a Technical Product Support Analyst in Trevose, PA for a hybrid, full-time role. You will train distributors and suppliers on electronic and digital products, troubleshoot issues, and promote self-service resources to help businesses grow.

The role requires 2–3 years in technical support or customer service, strong communication, and data-entry skills. QuickBooks experience is a plus, bilingual skills are beneficial, and the salary range is

Qualifications

• 2-3 years of technical support or customer service call center experience.
• Professional communication across phone, chat, and email.
• Proven ability to complete accurate data entry.
• Bilingual skills are a plus.

Responsibilities

• Respond to telephone, chat, and email inquiries with timely, proactive, and accurate support.
• Promote self-service materials during interactions and provide training on products.
• Offer members comprehensive guidance and recommendations for new and existing products.
• Train members to use search tools, print materials, software, ESP and ESP+ platforms, and walk them through usage.
• Prioritize inquiries to achieve first-contact resolution and escalate when needed.
• Identify demand for new product features and submit recommendations to Management.
• Other duties as assigned by manager.

Skills

Technical Support

Customer Service

Data Entry

Bilingual

Education

High school diploma / GED

Technical school certification

Tools

QuickBooks

Job description

Advertising Specialty Institute (ASI) is seeking a Technical Product Support Analyst in Trevose, PA for a hybrid, full-time role. You will train distributors and suppliers on electronic and digital products, troubleshoot issues, and promote self-service resources to help businesses grow.

The role requires 2–3 years in technical support or customer service, strong communication, and data-entry skills. QuickBooks experience is a plus, bilingual skills are beneficial, and the salary range is