Product Support Specialist – Windows & Skylights

Confidential; Bismarck (ND); On-site; USD 45,000 - 65,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

• Assist customers, dealers, and internal partners with technical questions and issues related to Marvin's premium windows, doors, and skylights.
• Troubleshoot product and installation concerns.
• Document cases in our CRM system.

Responsibilities

• Collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.
• Provide clear technical guidance and issue resolution to customers and partners.
• Maintain up-to-date case records and follow-up on open tickets.

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.