Product Support Specialist – Windows & Skylights

Confidential

Cincinnati (OH)

On-site

USD 50,000 - 65,000

Full time

8 days ago

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Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

Excellent communication and problem-solving skills.
Experience supporting customers with technical questions.
Familiarity with CRM systems and case documentation.

Responsibilities

Assist customers, dealers, and internal partners with technical questions and issues.
Troubleshoot product and installation concerns.
Document cases in our CRM system.
Collaborate with manufacturing, engineering, and field teams to ensure timely resolutions.