Product Support Specialist – Windows & Skylights

Confidential

Kansas City (MO)

On-site

USD 42,000 - 66,000

Full time

7 days ago

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Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You’ll assist customers, dealers and internal partners with technical questions and issues related to our premium windows, doors and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate with manufacturing, engineering and field teams to ensure timely resolutions.

Qualifications

Experience assisting customers, dealers and internal partners with technical questions.
Troubleshoot product and installation concerns.
Document cases in a CRM system.
Collaborate with manufacturing, engineering and field teams to ensure timely, accurate resolutions.

Responsibilities

Assist customers, dealers and internal partners with technical questions and issues.
Troubleshoot product and installation concerns and document cases in the CRM.
Collaborate with manufacturing, engineering and field teams to ensure timely, accurate resolutions.

Skills

Customer support

Technical troubleshooting

CRM systems

Cross-functional collaboration

Tools

CRM software

Ticketing system

Job description

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate with manufacturing, engineering and field teams to ensure timely resolutions.

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