Product Support Specialist – Windows & Skylights

Confidential; Fargo (ND); On-site; USD 55,000 - 70,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

• Customer-focused problem solving and clear communication.
• Experience handling technical questions related to products.
• Ability to document cases accurately in a CRM.

Responsibilities

• Assist customers, dealers and internal partners with technical questions and issues.
• Troubleshoot product and installation concerns and provide timely resolutions.
• Document cases in the CRM and collaborate with manufacturing, engineering and field teams.

Skills

Customer service

Technical support

CRM systems

Troubleshooting

Cross-functional collaboration

Tools

CRM software

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.