Technical Product Support Specialist — AI-Driven Platform

Box; Chicago (IL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Box in Chicago is seeking a customer-focused Product Support professional to become a technical expert on Box product domain and help customers maximize value. You will engage with users across channels, troubleshoot, and provide proactive guidance to enhance their experience.

You will collaborate with Customer Success, Software Engineers, and others to optimize service, learn continuously, and grow through training in tooling, web development, and project management.

Qualifications

• BA/BS degree or equivalent work experience.
• 1+ years experience in Product Support, Admin Experience Support, or a similar role a plus.
• Technically savvy with a curiosity for how software works and passion for innovation.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Become a technical expert on a product domain of the Box product suite and rapidly grow technical and product knowledge overtime.
• Engage on customer-facing activities, such as product troubleshooting and providing support to enhance their use of the Box product.
• Gain insights into how our largest customers utilize Box daily, becoming the voice of the customer for Product and Engineering Teams.
• Collaborate with internal teams to optimize our service and ensure customer success.
• Develop professionally through internal connections and ongoing training on tooling, web development, and project management.

Skills

Customer communication

Troubleshooting

Team collaboration

Education

BA/BS degree or equivalent

Job description

Box in Chicago is seeking a customer-focused Product Support professional to become a technical expert on Box product domain and help customers maximize value. You will engage with users across channels, troubleshoot, and provide proactive guidance to enhance their experience.

You will collaborate with Customer Success, Software Engineers, and others to optimize service, learn continuously, and grow through training in tooling, web development, and project management.