Enterprise AI Customer Success Architect

PVH (Tommy Hilfiger/Calvin Klein); Chicago (IL); Hybrid; USD 100,000 - 150,000; Full time

Job summary

Box is seeking a Customer Success professional to partner with enterprise customers, map and redesign critical workflows, and identify AI-powered use cases. The role emphasizes driving adoption, measurable outcomes, and executive engagement across Box's portfolio.

You will collaborate with Sales, Product, Engineering and Professional Services to deliver high-impact solutions, acting as the voice of the customer to inform internal teams and drive transformations.

Qualifications

• 3+ years of experience in customer-facing roles (Customer Success, Account Management, Solutions Consulting)
• Experience working with enterprise customers and senior stakeholders/executives
• Ability to translate customer needs into practical solutions and business outcomes
• Comfort discussing integrations, systems and data flows at a high level
• Hands-on experience with modern AI platforms and tools
• Strong communication and storytelling skills
• Proactive, self-directed, team-oriented mindset

Responsibilities

• Own the post-sales relationship for a portfolio of enterprise customers, driving measurable outcomes and long-term value realization
• Partner with customers to map and redesign critical workflows
• Identify and activate AI-powered use cases within workflows
• Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions
• Lead change management to drive adoption of new workflows and behaviors, including stakeholder alignment and executive engagement
• Conduct strategic adoption reviews focusing on ROI and future opportunities
• Proactively identify risks and opportunities within accounts using qualitative insight and data
• Collaborate cross-functionally with Sales, Product, Engineering and Professional Services to expand Box footprint and influence product direction

Skills

Customer success experience

Enterprise client experience

Translate needs into solutions

Technical and business conversations

AI platforms

Communication skills

Team player

Job description

Box is seeking a Customer Success professional to partner with enterprise customers, map and redesign critical workflows, and identify AI-powered use cases. The role emphasizes driving adoption, measurable outcomes, and executive engagement across Box's portfolio.

You will collaborate with Sales, Product, Engineering and Professional Services to deliver high-impact solutions, acting as the voice of the customer to inform internal teams and drive transformations.